Staff Engineer - OMS SRE

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Staff Engineer - OMS SRE, you will provide technical leadership for the reliability, stability, performance, and modernization of enterprise order management platforms. The Staff Engineer is essential to ensuring seamless order processing, inventory management, fulfillment operations, and overall business continuity across high-volume transactional environments. The Staff Engineer - OMS SRE position is responsible for serving as the senior technical subject matter expert for IBM Sterling OMS production environments, leading complex troubleshooting efforts, driving root cause analysis, improving operational resilience, and influencing future-state order management architecture. This role operates as a highly visible individual contributor, partnering closely with engineering, architecture, platform, SRE, infrastructure, and business teams to support both current operations and strategic modernization initiatives. As part of the Order Management Engineering & Reliability Team, you will play a critical role in transforming enterprise order management capabilities by improving reliability, reducing operational risk, advancing automation, and supporting the evolution toward a unified OMS platform that enables scalable and efficient business operations. Additional Responsibilities : • Serve as the senior technical SME for IBM Sterling OMS production environments and mission-critical business processes. • Lead troubleshooting and resolution of complex order lifecycle, inventory, scheduling, fulfillment, shipment, cancellation, and integration issues. • Drive production stability through proactive monitoring, root cause analysis, performance optimization, and operational improvements. • Develop automation solutions that reduce manual support activities and accelerate issue detection and recovery. • Partner with application development, architecture, platform engineering, infrastructure, and business stakeholders to support modernization efforts. • Improve observability, monitoring, alerting, and operational readiness across OMS platforms. • Mentor engineers and promote best practices in reliability engineering, incident management, and Sterling OMS operations. **We are looking for candidates to work in hybrid model in any of these office locations in - RI, AZ or TX**   Required Qualifications: • 7+ years of experience in software engineering, production engineering, site reliability engineering, or enterprise application engineering. • 5+ years of hands-on experience supporting IBM Sterling OMS in complex, high-volume production environments. • 5+ years of strong expertise in Sterling OMS order lifecycle processes, including order creation, inventory management, scheduling, fulfillment, shipments, cancellations, APIs, services, agents, and integrations. • 3+ years of experience with Splunk, SQL, Linux, REST APIs, JSON, application log analysis, and enterprise integration technologies. • 5+ years of experience working in complex production issues, lead critical incident resolution, and perform effective root cause analysis. • Must be willing to work on on-call support /call rotation   Preferred Qualifications: • Experience with Kubernetes, Docker, microservices architectures, and cloud-native platforms. • Experience with GitHub Actions, Jenkins, or similar CI/CD technologies. • Ex