Director of Communications - Capital One Travel

Director of Communications - Capital One Travel Capital One Travel is a face-paced, growing business focused on building a comprehensive travel ecosystem designed to meet the needs of Capital One cardholders. As a top 10 travel agency, we curate exclusive hotel programs, deliver tailored perks, and continue to expand our offerings across the travel landscape. To support this ongoing growth, we are seeking a communications leader to amplify our narrative and future strategy. The ideal candidate brings deep experience across consumer and business/trade media, a strong understanding of strategic partnerships and B2B communications, and a proven track record of constructing impactful thought leadership. The Director of Communications for Capital One Travel will be responsible for building and expanding Capital One Travel’s reputation among key stakeholders internally and externally.  Responsibilities • Protect and Promote the Brand: Lead the overarching external communications strategy for Capital One Travel, driving a narrative that elevates our reputation from a value player to a highly sought-after premium travel brand. • Executive Communications & Thought Leadership: Serve as the strategic external communications lead for the Head of Capital One Travel. Craft compelling external communications with a heavy emphasis on message development, positioning and speechwriting. Ability to build a thought leadership platform that establishes our leadership at the forefront of the travel industry. • Media Relations & Strategic Positioning: Leverage deep, established relationships within top-tier travel and lifestyle media to secure high-value earned media. Use this elevated brand positioning to help attract and secure major partnerships with luxury hotels, premium cruise lines, and elite tour operators. • Competitive Intelligence & Trend Spotting: Continuously monitor global events, macroeconomic shifts, and industry trends that impact the travel space. Use these insights to strategically position Capital One Travel against competitors and proactively adapt our narrative. • Crisis Management: Anticipate, assess, and manage communications surrounding global crises or travel disruptions, ensuring the brand is protected and our response is swift, empathetic, and strategic. • Product & Platform Support: Develop creative, impactful communication campaigns to support and drive adoption of the Capital One Travel app, highlighting its premium features and seamless user experience. • Cross-Functional Collaboration: Act as a collaborative, connective partner across the broader Premium Products and Experiences business, ensuring the travel narrative is seamlessly integrated with Capital One’s premium lifestyle portfolio. Who You Are • Great Judgment: You thrive in stakeholder management and can read the room (and the data) to make high-stakes decisions with confidence. • Relationship-based leadership: You have a proven track record of building deep, trusting relationships with executive leaders and "rolling up your sleeves" to get the job done. • Problem-Solver: You don't just see obstacles; you see opportunities to innovate and find a "better way." You are solutions backed and insight driven. • Business Savvy: You have an ability to identify and deeply understand business needs and can speak the language of the business fluently. Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location. Basic Qualifications • Bachelor’s degree or military experience • At least 8 years of experience in External Communications or Public Relations • At least 8 years of experience in People Leadership • At least 5 years of ex