Digital Account Supervisor

The Digital Account Supervisor serves as the liaison between the AbbVie Ad Agency and their assigned accounts. They are responsible for managing the day-to-day relationships across the Agency, working in partnership with cross-functional teams, account leadership, creative staff and external resources/suppliers. The position leads the production of digital assets, as well as strategic planning for cross-functional teams to meet their business objectives.  KNOWLEDGE / SKILLS • In-depth understanding of digital tactical development with the ability to provide guidance to cross-functional teams for how best to implement digital projects including, but not limited to, interactive visual aids, emails, banner ads, websites, mobile applications, portals, etc. • Website experience is required. • Functional knowledge of Digital marketing platforms. • Recommend digital tactics that align with the strategy and goals of the brand. • Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, content creation/development, necessary approvals, production and archiving. • Review creative development throughout the project lifecycle to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to. • In-depth understanding of how to gather and document digital project requirements, working cohesively with Agency team members to ensure best-in-class execution. • Collaborate effectively in a matrixed environment with assigned accounts, external agencies and consultants, Business Technology Solutions (BTS), Medical/Regulatory/Legal (MRL). • Maintain knowledge of AbbVie guidelines including, but not limited to, branding, promotional material development, material review process, and corporate compliance. • Demonstrate critical creative thinking and problem-solving skills. • Display clear and concise written and verbal communication skills. • Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload. • Lead, or assist in, the development of annual scope documents and annual forecasting. • Demonstrate leadership in conflict resolution to facilitate effective outcomes.  PROJECT/PROCESS MANAGEMENT • Attend client meetings, serving as a key point of contact to ensure key information is quickly communicated to all stakeholders involved. • Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget. • Act as the digital lead for assigned business group. • Manage or assist in the creation of project estimates and timelines. • Assist with billing and ensure billing is completed on schedule. • Track time daily. • Possess ability to work in a high-volume, rapidly paced environment.  ACCOUNTABILITY / SCOPE • Reports onsite to AbbVie Ad Agency Group Account Supervisor, Digital. • Partners with creative team and project manager on project initiatives. • Adherence to all company-wide financial policies. • Bachelor degree required • Master's degree or equivalent related project or functional experience is desirable • Total account management experience 10-12+ years • Pharmaceutical industry experience preferred (both U.S. and Global) and in-house ad agency/ad agency experience a plus • Excellent communication skills: verbal, Presentation, written • High Energy, positive, organized individual who is comfortable in high-viability role • Ability to manage high volume project scope in a fast paced, creative environment • Great Collaborator with ability to focus on both the big picture and small details Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​ • The compensation ran