Senior Software QA Engineer

PURPOSE: The Predictive Index, a leader in workplace behavioral science, is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe). Our mission is "Better work, Better world," and we take great pride in PI's power to supercharge workplace relationships and culture to achieve the unthinkable. We're our own best case study! That includes how we work in an AI world. We're rethinking roles, teams, and careers around people and AI working together, and we're applying what we learn inside PI to the products we build for our clients. You'll be working toward a mission that inspires you, and you'll be surrounded by fun, smart, driven people day in and day out. There's a reason more than 10,000 companies, including The LA Clippers, Hugo Boss, Nissan, Pendo, AstraZeneca, and Bosch, trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true. The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. "Better Work, Better World," starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply. THE OPPORTUNITY: We are seeking a forward-thinking and technical Senior Software QA Engineer to join our Engineering team. Reporting directly to our VP, Engineering, you will architect quality strategies across our stack—combining robust UI test automation, cutting-edge AI tools, and strategic manual test design to accelerate quality engineering. You bring strong technical expertise in C#/.NET automation, hands-on experience in exploratory UI testing, and a proactive mindset toward modern QA innovation. Collaborating closely with Product Management and Scrum teams, while partnering with Client Support to triage and gain visibility into production issues, you will champion quality and release confidence across the entire Software Development Lifecycle (SDLC). WHAT YOU'LL DO: • AI-Assisted Automation Engineering & CI/CD • Build, expand, and maintain scalable UI end-to-end automation suites using C# and Selenium WebDriver in .NET, while leveraging modern frameworks like Playwright. • Actively integrate Generative AI tools (such as Claude) into all stages of automated test development—using AI to assist in writing test scripts, generating Page Object models, refactoring code, and optimizing test logic. • Integrate and maintain automated test suites within our continuous integration (CI/CD) pipelines to deliver rapid feedback on pull requests and release builds. • Triage flakiness, refactor existing code bases, and ensure automated test suites remain fast, reliable, and maintainable. AI-Driven Quality & Front-End Execution • Actively utilize AI tools (specifically Claude, alongside ChatGPT/Copilot) to brainstorm complex edge cases, generate test data, and accelerate test plan creation. • Leverage modern AI execution tools and workflows to speed up script generation, assist in UI visual validation, and automate front-end regression checks. • Explore and evaluate emerging AI-driven QA technologies (e.g., self-healing locators, automated failure analysis) to continuously elevate execution efficiency. Test Architecture & Risk-Based Testing • Design and execute end-to-end test strategies for complex software features, covering functional workflows, edge cases, regression, and user experience. • Perform deep exploratory testing on high-risk features and complex data state