Customer Enablement Manager

As a Customer Enablement Manager, you will help enterprise customers design, launch, and adopt better ways of working with Asana. You will own a portfolio of customers, leading discovery, workflow consultation, strategic enablement, and scaled education to accelerate adoption and deliver measurable business outcomes. This role also includes project-based implementation work, partnering directly with customers to design, configure, test, and launch workflows. Across both enablement and implementation engagements, you will help customers translate Asana and AI capabilities into practical ways of working that create lasting value. This role is based in our Sydney office with an office-centric hybrid schedule . The standard in-office days are Tuesday, Wednesday, and Thursday . Most Asanas have the option to work from home on Mondays and Fridays . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve • Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery, process mapping, and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and collaboration. • Own a Portfolio of Customer Enablement Engagements: Independently manage ongoing and time-bound engagements across a portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes. • Lead Project-Based Implementations: Flex into structured implementation engagements based on customer and business needs. Manage projects from discovery and implementation planning through workflow configuration, testing, launch, and handoff while keeping stakeholders aligned to milestones, responsibilities, and desired outcomes. • Drive Workflow and AI Adoption: Help customers adopt new ways of working, including AI-enabled workflows, by translating Asana capabilities into practical use cases. Guide customers through the process and behavior changes required to successfully embed new workflows into their organization. • Deliver Strategic Enablement: Facilitate workflow consultations, workshops, training programs, and scalable learning experiences for audiences ranging from end users and workflow owners to champions and business leaders. About you • Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . • 4+ years of experience in customer enablement, implementation, customer success, consulting, professional services, change management, learning and development, or a related customer-facing role, ideally within SaaS. • Demonstrated experience leading customer engagements that combine discovery, consultation, solution design, facilitation, implementation, and enablement to drive adoption or behavior change. • Hands-on experience working directly with customers to translate business requirements into workflow designs and configure solutions through testing and launch. • Strong project and portfolio management skills, with the ability to balance an ongoing portfolio of customers alongside time-bound implementation projects, competing priorities, milestones, and cross-functional stakeholders. • Consultative problem solver skilled in asking thoughtful questions, identifying root causes, synthesizing customer needs, and recommending clear solutions. • Effective facilitation and communication skills, with the ability to engage audiences ranging from end users and workflow owners to champions and senior business stakeholders. • Commercial awareness and an