Head of Indirect Tax

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Read more about Our Story here. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of our London office so that we're able to interact and collaborate in person. We're asking that you attend the office a minimum of 10 days per month. About the Role We are looking for an experienced Head of Indirect Tax (or an experienced Senior Manager ready to take the next step in their career) to join our growing tax team, reporting directly to the Group Director of Tax. As a central leader within the tax function, you will take overall responsibility for managing the group’s UK and international indirect tax affairs spanning strategic tax planning, international expansion, structuring and transactions, as well as indirect tax compliance and governance. This is a high-visibility leadership role during an ambitious phase of scaling for the Starling Bank group. You will lead indirect tax strategy across our core UK banking operations, our global Software-as-a-Service banking platform (Engine by Starling), overseas entities and branch networks, new financial product developments, and strategic corporate transactions. Responsibilities The role involves a wide range of responsibilities and high-impact opportunities in a rapidly scaling fintech environment, including: • Leading the group’s indirect tax strategy and compliance, proactively identifying opportunities and navigating statutory changes across UK and international jurisdictions. • Supporting high-profile corporate projects including IPO planning, group reorganisations, acquisitions, international expansion, and transfer pricing. • Championing strategic VAT planning and optimisation across the group, anticipating emerging indirect tax developments and requirements that could impact our operations. • Establishing, monitoring, and continually refining the group's Indirect Tax Risk Management & Governance Framework, ensuring rigorous alignment with Senior Accounting Officer (SAO) requirements, anti-facilitation of tax evasion controls, and internal audit standards. • Managing relationships with external professional advisers, ensuring high-quality, efficient, and cost-effective delivery. • Partnering closely with Finance, Engineering, and Technology teams to optimise and automate ERP tax engines (e.g. NetSuite, Workday), auditing and configuring automated VAT determination logic, general ledger mapping, and digital invoice matching to support Making Tax Digital (MTD) and international real-time e-invoicing standards. • Delivering clear, commercially minded indirect tax advice and structured training to Commercial, Product, and Finance teams regarding indirect tax implications and new product rollouts. • Leading all engagements with tax authorities, overseeing routine inquiries, formal audits, and proactive dispute resolution. Requirements • Substantial post-qualification experience in UK indirect tax within financial services (such as retail banking, lending, payment institutions, or fintech), featuring demonstrable experience leading complex Partial Exemption calculations. • Comprehensive knowledge of international indirect tax frameworks, including EU B2B place-of-supply rules, r