Senior Technical Account Manager - Engine by Starling

Starling Bank is the UK’s first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present… Engine by Starling. Engine by Starling is Starling’s software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our Sydney office in the CBD, so that we're able to interact and collaborate in person. About the role As a Senior Technical Account Manager (TAM) in our growing Australia and New Zealand (ANZ) region, you will join an established regional TAM team and play a key role in the continued success and expansion of Engine's presence in the market. This is a high-impact, executive-facing role, critical to the sustained success of our strategic ANZ clients. You will serve as the primary technical executive advisor, building strong, trusted relationships that strengthen our regional credibility. Working closely with the regional and global TAM teams, you will be instrumental in ensuring our strategic clients maximise the value of our platform and achieve their business goals, while contributing to the ongoing localisation of our established global client success playbook for the unique requirements of the ANZ financial markets. This senior position involves fostering trusted relationships with C-level and VP-level senior stakeholders within client organisations, and leveraging internal Technology, Delivery, and Product teams to drive exceptional service and platform evolution. Note: You will be required to participate in an On-Call rotation (e.g., 1 week every 8-10) with other global TAMs to support our global clients outside of standard business hours. Learn more about what Technical Account Management looks like here at Engine: https://enginebystarling.com/insights/discussion/operational-transformation/technical-account-management-at-engine/ What you'll get to do: Strategic Client Success & Regional Growth (40%) • Drive the technical success strategy for your assigned strategic A