Coach Team Lead

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Internal Eligibility: This opportunity is open to existing GCX Team Leaders at levels L22–L23. Employees at L24 may also be considered based on their experience, qualifications and alignment with the role. Work Model & Location: This opportunity is open to GCX employees across all US GCX markets. The role follows a hybrid work model. Employees currently designated as remote may remain remote; however, employees currently office-based or hybrid will not transition to remote as part of this role. About the team and the role: As Coach Team Lead you will lead a global team of specialist coaches focused on improving teammate capability, performance and business outcomes. Reporting to the Head of Learning and Development, you will be responsible for the performance, development, wellbeing and deployment of your coaching team. Your focus will be on ensuring coaching delivers measurable, sustained improvements rather than simply increasing the number of coaching sessions delivered. You will build a flexible, highly capable coaching team that can respond to changing business priorities across teams and geographies. Working closely with Operations, Team Leaders, Coaching Strategy & Standards, and Coach Capability & Certification, you will help ensure specialist coaching is targeted, effective and aligned with business needs. What you will accomplish: • Lead and develop a team of specialist coaches , setting clear performance expectations, providing actionable feedback and supporting individual development, wellbeing and engagement. • Deliver measurable improvements in teammate performance by directing coaching resources towards priority capability gaps and ensuring interventions lead to meaningful, sustained outcomes. • Build a skilled and adaptable coaching team by ensuring all active coaches achieve and maintain certification, strengthening core coaching capabilities and developing specialist expertise aligned with business needs. • Improve coaching quality and consistency through regular observation, calibration, practice and targeted development, ensuring high professional standards across the team. • Use data and performance insights to drive decisions , evaluating coaching effectiveness, identifying development opportunities and demonstrating the connection between coaching interventions and sustained performance improvements. • Optimise coaching capacity across teams and geographies , adapting deployment to changing business priorities while balancing coaching delivery, preparation, reinforcement and professional development. • Partner with Operations, Team Leaders and cross-functional teams to align coaching with performance priorities, share insights on recurring capability gaps and inform improvements to coaching strategies and learning solutions. What you will bring: • Advanced coaching and coach-development skills, with the ability to build team capability, maintain professional standards and support continuous improvement. • Strong people-leadership and performance-management skills, including setting clear expectations, p