Senior Workforce Management Professional, Tactical

Become a part of our caring community   Humana's Pharmacy Process Engineering organization is looking for a Senior Workforce Management Professional. You will apply and integrate advanced and predictive analysis, people metrics, and reporting. These tools will help develop strategic and operational insights for workforce decision-making. The insights will inform decisions related to staffing, learning and development, talent management, diversity, and human resource compliance. You will work assignments that involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Workforce Management Professional is an important member of Humana's Workforce Management team, supporting the Medicaid Inpatient and Outpatient Utilization Management (UM) segment. You will blend advanced strategic analysis with operational workforce management, focusing on both enterprise-level planning and daily execution to ensure staff deployment and service delivery. Key Responsibilities: • Perform short-range and intermediate forecasting for staffing needs in Medicaid UM, incorporating real-time data, use trends, and anticipated demand fluctuations. • Administer and oversee scheduling, timekeeping, attendance line, and absence management tasks, ensuring accuracy and compliance with established policies. • Assess organizational staffing, identify requirements, and recommend solutions to meet both immediate and future workforce goals. • Provide relevant analysis of talent and staffing needs, supporting strategic and operational goals at the department and segment level. • Demonstrate comprehensive understanding of organizational strategy, departmental goals, and their linkages to related departments to inform workforce decisions. • Collaborate with leadership and teams to support operational execution and strategic initiatives, applying strong communication and interpersonal skills. • Make independent decisions regarding work methods and approaches, including resolving issues in ambiguous or evolving circumstances. • Ensure all workforce management activities comply with U.S. federal and Puerto Rico employment laws and Humana's internal guidelines. • Monitor and report on main workforce metrics; adjust planning and processes to optimize performance and employee engagement. Use your skills to make an impact   Required: • Comprehensive knowledge of Verint • 3+ years of Workforce Management experience • Experience collaborating with leaders • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint • Excellent written and oral communication skills • Strong analysis, critical thinking, and analytical problem-solving skills • Ability to handle multiple tasks and deadlines with attention to detail Preferred: • Previous experience in a healthcare environment (call center or back office) • Bachelor's degree • Prior experience in Process or Project Management Additional Information • Work Style: Fully Remote • Work hours: Monday-Friday; 8:30 AM-6:00 PM (Eastern Standard Time) PLEASE MAKE SURE YOU ATTACH YOUR RESUME (PDF OR WORD FORMAT) Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to