Senior Epic Configuration Analyst

Become a part of our caring community   The Senior Epic Configuration Analyst will support Utilization Management (UM) and Long-Term Services and Support (LTSS) in the configuration, testing, and implementation of Epic solutions that enhance the provider experience. You will partner closely with clinical, operational, and technical stakeholders to deliver scalable digital healthcare capabilities. The ideal candidate combines hands-on configuration expertise with strong testing, validation, and cross-functional collaboration skills to ensure successful go-live readiness, operational stability, and long-term adoption. What You'll Do: • Configure and maintain Epic workflows including UM letters, work queues, and routing rules. • Gather and translate business and clinical requirements into configuration specifications. • Facilitate design sessions to support compliant and user-focused workflows. • Analyze change requests and recommend scalable, standardized configuration solutions. • Maintain configuration documentation, testing evidence, and decision records. • Develop and execute testing systems and support end-to-end validation activities. • Support UAT execution, defect resolution, and business approval processes. • Coordinate configuration, testing, defect management, and release activities with project teams. • Support go-live readiness, cutover planning, and operational deployment activities. • Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework. Use your skills to make an impact   What You'll Bring: • Must obtain Epic certification within 60 days of completing training; Travel may be required • Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments. • 1 or more years of experience supporting Utilization Management workflows. • Demonstrated ability to adapt to evolving priorities while maintaining performance and meeting deadlines in a fast-paced environment. • Experience analyzing data and applying insights to drive informed decision-making. • Effective written and verbal communication skills with the ability to collaborate across cross-functional teams and organizational levels. Preferred Qualifications • Epic Tapestry Medical Management Certification; and/or • Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link. • Working knowledge and experience in healthcare systems. • EPIC analyst certification/accreditations as they relate to utilization management. • Previous experience operating in electronic health records (e.g. Epic, Cerner). • Experience building digital capabilities. Additional Information Travel Requirements • Must be willing to travel up to 25% annually for stakeholder engagement and product initiatives. • Must be willing to travel to Wisconsin 3-5 times within the first 60 days of employment to attend required training and certification classes. Work Schedule • Standard work hours are Monday-Friday, 8:00 a.m.–5:00 p.m. EST or CST • Occasional weekend work is required based on business needs. This role is not eligible for work visa sponsorship. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to prot