Account Manager - Accredo - Remote

Account Manager Join our team as an Account Manager, where you will serve as a trusted partner to clients and help turn strong service into long-term relationships. In this role, you will own day-to-day client engagement, monitor account performance, coordinate solutions across teams, and use operational insights to strengthen satisfaction, retention, and business outcomes. Responsibilities • Manage day-to-day relationships for assigned clients, building a strong understanding of their goals, expectations, and operational priorities. • Serve as the primary coordinator for client requests, service issues, and escalations, ensuring timely follow-through and clear communication. • Monitor operational performance against contractual commitments, key metrics, and client expectations to identify risks and improvement opportunities. • Analyze performance trends and prepare client-ready reports, action plans, and progress updates that support informed decisions. • Partner with Service Delivery, Operations, and other internal teams to investigate root causes and resolve complex service issues. • Facilitate client meetings, business reviews, and service discussions while ensuring commitments and next steps are clearly documented and completed. • Advocate for client needs across the organization while aligning solutions with Evernorth capabilities and business objectives. • Use industry, client, and operational insights to identify emerging risks, opportunities, and service improvements. • Contribute to process improvements that strengthen the client experience and operational effectiveness. • Share best practices and account insights with peers and provide guidance to less experienced team members when appropriate. Required Qualifications • Minimum 5 years of relevant experience in account management, client services, healthcare, pharmacy benefit management, specialty pharmacy, or a related field. • Demonstrated experience managing client relationships and coordinating cross-functional business activities. • Strong written, verbal, presentation, and interpersonal communication skills. • Ability to analyze operational data, performance metrics, and trends to identify risks and opportunities. • Strong problem-solving, issue-resolution, organizational, and prioritization skills. • Proficiency with Microsoft Word, Excel, PowerPoint, Teams, Outlook, and related business applications. • Ability to influence outcomes through collaboration and relationship management in a matrixed environment. • Ability to work Central or Eastern time-zone business hours and travel as needed to support clients and business needs. Preferred Qualifications • Bachelor’s degree or equivalent professional experience. • Experience in healthcare, specialty pharmacy, pharmacy benefit management, or related industry operations. • Experience supporting client performance reviews, contractual service commitments, or complex escalations. • Experience mentoring peers, supporting onboarding, or contributing to team capability development. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well