Senior Director, Revenue Operations

About Us: Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com. We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request. Key Responsibilities: India Operations Development & Leadership: • Design and build a managed, scalable India-based Revenue Operations capability across sales operations, analytics, revenue insights, and GTM support • Establish the operating model between India and US teams, including coverage areas, handoff protocols, quality standards, and SLAs • Recruit, onboard, and develop India-based talent and emerging leaders; create career pathways and build high-performing remote teams • Scale India operations from embedded individual contributor seats to a structured, managed function with clear accountability and growth trajectory • Serve as regional operational leader, managing India team budget, resource allocation, and capability investments Operating Cadence & Executive Reporting: • Own and run the recurring sales operating cadence — pipeline reviews, QBRs, and forecast calls — as the operational throughline for the business • Own forecasting and pipeline reporting accuracy that anchors Board/ELT reporting and executive decision-making Revenue Operations Architecture & Scale Readiness: • Audit current revenue operations processes, systems, and organizational structure to identify gaps and constraints at $2B+ scale • Design and implement scalable revenue operations infrastructure (processes, systems, tools, governance frameworks) to support accelerated growth • Establish comprehensive revenue metrics, dashboards, and analytics platforms that provide real-time visibility and actionable insights • Own key revenue lifecycle components including territory and quota design, pipeline management, forecasting accuracy, and deal operations • Reassess segmentation, coverage model, and quota-to-comp linkage as part of a broader sales motion redesign for scale; partner with Finance on deal-desk process evolution • Build standardized, documented operational playbooks and best practices across the revenue organization Systems & Technology Optimization: • Partner with technology and finance leadership to optimize the CRM and revenue technology stack (Salesforce, CPQ, BI tools, revenue intelligence platforms) • Ensure data integrity, governance, and automation across revenue systems to enable advanced analytics and predictive modeling • Identify and implement technology solutions that enhance revenue team productivity and decision-making velocity Cross-Functional Collaboration & Strategic Alignment: • Partner with Sales, Marketing, Finance, Product, and Delivery leadership on go-to-market planning, resource allocation, compensation design, and commercial strategy • Communicate revenue operations roadmap and progress to executive leadership; translate operational insights into strategic recommendations • Champion a culture of operational excelle