Manager, Operations, UK

About WPP Media WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.  WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working. For more information, visit wppmedia.com . 1496 - MANAGER, OPERATIONS, UK - London Role purpose Deliver the day-to-day operation of key Client Operations processes across WPP 650, ensuring Client Leadership, Comms Planning, Strategy and Client Specialist teams have the operational processes, tools, information and guidance required to work effectively and consistently. Approximately 80% of the role will focus on Client Operations and 20% on Open Operations . The Account Manager will own defined areas of operational delivery, working with the VP, Client Team Operations and flexing across the wider Operations team where priorities and demand require. CRAFT & CAPABILITY – TRAINING & UP-SKILLING Do our people know how to do it? Maintain the operational guidance, training coordination and practical support required for Client teams to consistently apply agreed processes and ways of working. • Agency-Wide Operational Training – Own the coordination and maintenance of agreed WPP 650 operational training materials and guidance covering processes, ways of working, hand-offs, finance, Campaign and Forecast Trackers and SLAs. Ensure approved changes are reflected and current materials are accessible to teams. • Training Coordination – Coordinate operational onboarding and training activity, maintaining relevant materials, schedules and information and supporting delivery where required. • Targeted Training – Capture recurring operational issues and Client Team feedback and coordinate agreed training, guidance or interventions identified by the VP, Client Team Operations. • Planning Technology – Maintain agreed operational guidance for Client teams across MAP, Campaign Governance, briefing templates, timelines and relevant operational tools. • Ways of Working – Coordinate implementation of agreed Client Team ways of working and hand-offs with Strategy, Specialists and Activation, escalating recurring issues or gaps requiring wider intervention. • Open Adoption – Help embed agreed Open workflows across Client teams, identifying practical adoption issues and feeding these into Client Operations and Open Operations. TECHNOLOGY, INNOVATION & TRANSFORMATION Are we continually making the way we do it better? Implement agreed Client Operations improvements and ensure changes are embedded in day-to-day processes, tools and guidance. • Process Improvements – Coordinate and track agreed Client Operations improvement activity, maintaining actions and ensuring approved changes are reflected in relevant processes, tools, documentation and training. • Operational Tools – Own and maintain allocated Client Operations trackers, templates, documentation and operational tools. • Operational Insight – Identify recurring issues, duplication and inefficiencies through day-to-day operational activity and provide insight to the VP, Client Team Operations to inform continuous improvement priorities. • SLA Tools – Maintain the operational tools and information used to monitor SLA delivery, ensuring information is current and highlighting exceptions or recurring issues. • Social Value – Coordinate agreed operational inputs and information required