Data Center Engineer

Location - On-Site This is an in-person role at our Data Center in Atlanta. Where appropriate, opportunities for occasional remote work may be identified and offered based on business need. This role may require domestic travel up to 20% of the time to support hands-on work at data center locations. About Us Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at http://saucelabs.com . Release Assurance at the Speed of AI | Meet the new Sauce Labs The Role We are seeking a Data Center Engineer to own day-to-day physical operations at our Atlanta data center. Sauce Labs runs one of the largest real-device clouds in the world: over 8,000 physical iOS and Android devices, the host computers that drive them, and the servers and network behind them. This role keeps that fleet online and available for customers to book. This is an early-career engineering role. You will bring solid data center fundamentals on day one: racking, power, cabling, hardware diagnostics, and working in a production environment. You will also start to build engineering skills on top of that: scripting repetitive work, reading metrics, writing procedures other people follow, and owning a problem from first alert to root cause. You will work on-site as the hands, eyes, and first line of troubleshooting for the global infrastructure team. Remote engineers and other sites will depend on you to get things done right the first time. Responsibilities Device Farm Operations • Keep real iOS and Android devices online and bookable. Diagnose offline devices and bring them back into service. • Build, cable, and maintain device racks: host computers, managed USB hubs, and device trays. • Swap, provision, and decommission devices. Pull devices that show battery swelling, heat damage, or physical wear. • Device repair and battery swaps. • Support the macOS and Linux hosts that drive the devices. Gather logs and report patterns to engineering. Physical Infrastructure • Rack, stack, cable, and label servers, switches, and storage to our standards. • Plan rack builds against power capacity, not just physical space. Track power usage at the rack and PDU level. • Install, upgrade, and replace hardware. Run fiber and copper and test what you run. • Use out-of-band tools such as iDRAC and iLO to check, reboot, and recover servers. • Plan airflow and cooling plan for rack installed equipment. Troubleshooting & Incident Response • Own hardware ,connectivity, power, cooling, and other physical issues from first alert to root cause, then escalate with clear findings when needed. • Monitor dashboards and alerts and act on them before customers notice. • Act as on-site hands during incidents and maintenance windows for remote engineers. • Write up what failed, why, and what prevents a repeat. Inventory, Logistics & RMA • Keep the asset inventory system accurate. Every device, host, and part is where the record says it is. • Receive shipments, check equipment in and out, and run regular inventory audits. • Process RMAs and coordinate returns with vendors. Process, Documentation & Access Control • Write and maintain runbooks and build standards that other technicians can follow without help. • Find repetitive manual work and automate it with scripts or tooling. • Follow physical access and s