Senior Observability Engineer

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services. We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career. Verisign is seeking a Senior Observability Engineer to design and advance observability capability that transforms operational data into actionable insight. This role will create unified, “single pane of glass” experiences that enables executive decision makers, technology leaders, and application teams to understand system health, service performance, customer impact, and operational risks. The ideal candidate combines deep observability engineering expertise with strong data-analysis and communication skills. They will establish application Service Level Indicators (SLIs), Service Level Objectives (SLOs), dashboards, and analytical models that connect technical performance to business outcomes. This position is part of a highly skilled engineering and infrastructure team responsible for the design, administration, security, and operation of Verisign’s Architecture & Infrastructure Services (AIS) Team . The position exists to strengthen our operational insights and enable key decision making through analytics. The role requires deep observability expertise combined with strong technical leadership. This individual will focus on improving observability, inherently improving system availability, reliability, and/or scalability of our shared services infrastructure. The ideal candidate is outcome driven, leads across the stack, navigates the gap between engineering and executive layer, and can context switch seamlessly between executive presentation and all aspects of constructing concise dashboards. Responsibilities: Observability and Executive Dashboards: • Design and maintain unified observability dashboards that consolidates metrics, logs, traces, events, and application/system data with the purview of Architecture and Infrastructure environments • Develop executive-level views of service health, availability, performance, customer impact, operational risk, and capacity trends • Translate complex technical data into clear insights that support prioritization, risk management, and operational decisions • Define dashboard standards that provide consistent terminology, visualizations, service hierarchies, and health indicators • Ensure dashboards emphasize actionable signals and trends rather than simply displaying large volumes of telemetry SLO and SLI Engineering: • Partner with application owners, product teams, and business stakeholders to define meaningful SLIs and SLOs • Establish indicators for availability, latency, throughput, error rates, data quality, user experience, and critical business transactions • Develop error-budget policies and reporting that help teams balance reliability, risk, and delivery speed • Standardize SLO definitions, measurement methods, ownership, and governance across applications • Automate the collection, calculation, visualization, and reporting of SLO performance • Identify services that lack adequate monitoring or reliability targets and develop plans to close those gaps Data Analysis and Operational Intelligence: • Analyze observability data to identify performance degradation, reliability risks, recurring incidents, capacity constraints, and emerging trends • Correlate technical telemetry with customer experience and business outcomes • Develop health scores, trend analyses, anomaly detection, and