Patient Flow Coordinator

Union: NOWU Number of vacancies: 1  New or Replacement Position: Replacement Site: Princess Margaret Cancer Centre Department: 15C/Autologous Transplant Unit (this role is expected to relocate to the Malignant Hematology Day Unit Department in approximately six months) Reports to: Manager Hours: 37.5 hours per week Wage Range:  $28.10 - $29.84 per hour (start rate non-negotiable) Shifts:  8hr shifts - 0800-1600 Status: Permanent Full-Time Re-Posting Date: October 29, 2026 Closing Date:  November 5, 2026 Please note: This posting is republished due to an update to the department section. If you previously applied, you will not be required to re-apply to express your interest and be considered for the position.  Position Summary : The Princess Margaret Cancer Centre has 14 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year. Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment center in Canada. Duties As a member of the 15C/Autologous Transplant Unit, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The Patient Flow Coordinator (PFC) performs the following responsibilities: performs various reception responsibilities including making appointments for tests and answering patient queries and handling busy telephone activities; coordinates and facilitates the efficient flow of patients through the various stages of their visit; communicates effectively in person or by telephone with internal and external parties; coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer; responsible for ordering and stocking of supplies and setting up of equipment; performs cross-functional duties, as assigned or requested; and performs other duties consistent with the job classification, as required. • Completion of Grade XII or recognized equivalent • Completion of a medical terminology course(s) is an asset • Minimum of one (1) year related work experience • Previous experience working in a Health care environment is strongly preferred • Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred • Working knowledge of computer software applications preferably in a Microsoft Office environment • Demonstrated commitment to client service and satisfaction • Excellent interpersonal and listening skills • Strong communication, organizational, time management and problem-solving skills • Strong judgment/decision making skills • Ability to remain calm and composed when dealing with difficult people or situations • Ability to work efficiently in a high-pressured environment with simultaneous demands • Adheres to confidentiality policy for sensitive patient data and information • Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. • Competitive compensation & benefits (medical, dental, etc.) • HOOPP defined benefit pension plan • Wellness services