Director, Industry Strategist, Life Sciences Acceleration Hub

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Director, Industry Strategist joins our Global Life Sciences Acceleration Hub, combining deep industry domain insight with enterprise implementation expertise. In this role, you will serve as a recognized subject-matter expert on the life sciences ecosystem, with a primary focus on commercial pharma. You will drive implementation success, strategic insights, and delivery velocity across both internal consulting and partner ecosystem programs. By bridging business strategy and technical capability, you will ensure our industry accelerators and delivery artifacts translate real-world customer business processes into adopted product capabilities. Additionally, you will inform global Go-To-Market (GTM) strategy and educate internal Sales, Industry Advisor, and Services teams on industry best practices. What You'll Actually Be Doing • Define and articulate the industry point-of-view strategy regarding market trends, regulatory shifts, and market positioning across the life sciences ecosystem. • Represent the organization as an external thought leader through webinars, industry conferences, analyst briefings, and customer advisory boards. • Partner with Product, Engineering, Customer Success, and Sales leadership to map customer business journeys against product capabilities. • Map key user personas (e.g., Medical Science Liaisons, Field Service Representatives) to product features, defining reusable templates and business process frameworks to scale implementations. • Guide product development teams in building usable, adoptable industry accelerators and delivery artifacts, tracking their adoption across internal and partner-led programs. • Identify and formally escalate product capability gaps based on real-world customer business requirements. • Serve as a trusted advisor to C-level customer executives, guiding stakeholders toward modern approaches that maximize business value while maintaining regulatory compliance. • Collaborate with Business Value Services (value-engineering) to build ROI narratives and post-implementation measurement frameworks to evaluate customer outcomes. • Utilize post-implementation evaluation metrics to inform and influence the long-term product roadmap. • Coach partner consultants and internal services teams on industry best practices and implementation methodologies. • Partner with Product Marketing to shape industry-specific value propositions, sales enablement assets, and GTM playbooks. • Own executive reporting on implementation velocity, accelerator adoption, and delivery insights across internal and partner programs. You're Our Person If... • Bachelor’s degree in Business, Computer Science, Information Technology, Life Sciences, or equivalent practical experience. • 10+ years of domain experience in life sciences or commercial pharma. • Demonstrated track record of implementing CRM or enterprise software solutions within commercial pharma, or serving as a Product Owner/K