Senior Engineer, Cloud Operation

DUTIES & RESPONSIBILITIES Global Standards Adoption & China Localization   • Global Standards First: Adopt AZ Global IT cloud operations standards, processes, and frameworks as the default baseline for AZ China across Alibaba Cloud, AWS, and the data center, ensuring consistency with global ways of working rather than building separate local frameworks.  • China Localization: Where necessary, tailor and localize global processes (e.g., incident, problem, change, request, backup and disaster recovery management) to address China-specific regulatory, platform, and MSP operating requirements, keeping deviations minimal, justified, documented, and aligned with Global IT.  • Roles & KPIs/SLAs: Clarify roles and responsibilities (RACI) among China IT, Global IT, the local MSP, and the data center service provider within the global operating model; apply global KPI/SLA definitions, localize them where needed, and provide regular reporting to make operational performance transparent to stakeholders.  • Compliance & Audit Readiness: Ensure cloud operations comply with AZ IT policies, China regulations (e.g., Cybersecurity Law, Data Security Law, PIPL), and pharmaceutical regulatory requirements where applicable, including GxP, Computerized System Validation (CSV), and data integrity for GxP-relevant systems; maintain complete operational evidence to support internal and external audits.    Service Provider Performance Management (Alibaba Cloud & Data Center)   • Service Delivery Oversight: Act as the primary point of contact for the local MSP operating Alibaba Cloud, overseeing day-to-day service delivery against contractual scope, SLAs, and operational standards.  • Data Center Operations: Manage and oversee China data center operations, including infrastructure availability, capacity, hardware lifecycle, physical security and environmental controls, backup, and disaster recovery. Govern the designated data center operations provider through regular performance management.  • Regular Performance Reviews: Run a structured performance governance cadence (weekly operations reviews, monthly service reviews, and quarterly business reviews) to assess MSP and data center provider performance, track action items, and drive continuous service improvement.  • Escalation & Root Cause Analysis: Lead escalation and root cause analysis for major incidents and recurring issues, ensuring corrective and preventive actions (CAPA) are implemented and closed on time.  • Contract & Cost Management: Support MSP contract renewals, scope changes, and commercial evaluations; monitor cloud resource consumption and drive cost optimization (FinOps) initiatives.    Global AWS Operations Collaboration   • Global Partnership: Build a close working partnership with the Global IT AWS operations team, serving as the China interface to represent local business needs, regulatory requirements, and operational priorities.  • Communication Mechanism: Establish structured communication and collaboration mechanisms with the global team, such as regular operations syncs, shared dashboards, defined escalation paths, and joint service reviews, to bridge time zones and organizational boundaries.  • Service Alignment & Performance Tracking: Ensure global operations services meet China requirements for quality, timeliness, and compliance on AWS China regions; track and report global operational performance to China stakeholders and drive improvement where gaps exist.  • Change & Release Coordination: Coordinate platform changes, releases, and major initiatives between global and local teams to minimize business disruption in China and ensure GxP change control requirements are followed.  AI-Enabled Operations Management   • AI-Driven Operations: Identify and implement