Sales Manager - Cigna Healthcare

About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive, ensuring your well-being and work-life balance. We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you’ll be part of a purpose-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter. Grow with us and help shape the future of healthcare. About The Role We’re looking for an engaging and results-driven Sales Manager to lead, motivate and develop a team within our Direct-to-Consumer sales operation. This is an opportunity for someone who loves getting the best out of people while delivering strong commercial results. You’ll take ownership of your team’s performance, creating an environment where people know what success looks like, feel supported to achieve it and are recognised when they do. You’ll combine hands-on coaching with a strong understanding of sales performance, using data and insight to spot opportunities, remove barriers and help your team succeed. Just as importantly, you’ll champion the high standards of quality, compliance and customer care that sit at the heart of our business. You'll Be Responsible For: • Leading your team to achieve sales, revenue, conversion, productivity and quality targets. • Creating a positive, ambitious sales environment where people feel motivated to perform at their best. • Using performance data and insight to identify trends, opportunities and areas where additional support or action is needed. • Coaching and developing team members through regular one-to-ones, call observations and meaningful performance conversations. • Setting clear expectations, recognising great performance and constructively addressing areas for improvement. • Taking timely action to overcome performance challenges and maximise sales opportunities. • Managing day-to-day sales activity, workflow and priorities to ensure your team makes the best use of available leads and resources. • Role modelling exceptional customer focus and the behaviours and standards you expect from your team. • Supporting the recruitment, onboarding, engagement and retention of talented sales colleagues. • Ensuring activity is delivered in line with agreed processes and the high standards of quality and compliance expected across Cigna. What You'll Bring to the Role: • Experience leading, coaching or developing people within a sales or performance-driven environment. • A strong commercial mindset and genuine enthusiasm for helping a team achieve ambitious goals. • Confidence using performance data and KPIs to identify opportunities and make informed decisions. • A hands-on coaching style, with the ability to give clear, constructive feedback that helps people grow. • Strong communication and relationship-building skills, with the ability to motivate different personalities and working styles. • The confidence to recognise success while also addressing performance challenges when needed. • A customer-first mindset and an understanding of the importa