Lead Software Engineer – Identity Platform Services

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a Lead Software Engineer to provide hands-on technical leadership for Trailblazer Identity (TBID) , a tier-1 B2C identity platform supporting more than 10 million users and 30+ Salesforce digital experiences and partner properties. This is a highly technical individual contributor role for an engineer who combines deep hands-on engineering experience with strong architectural judgment, technical leadership, and the ability to influence across teams. About the Role You will be part of the Platform Services team within Digital Marketing Technology and will provide technical leadership for the services that power Trailblazer Identity. You will work across multiple engineering teams and partner closely with Product, Architecture, Security, and other technology organizations to design and evolve secure, scalable, highly available identity and platform services. This role requires someone who can move comfortably between architecture and implementation: defining technical direction, evaluating trade-offs, solving complex engineering problems, mentoring engineers, and remaining close enough to the code to lead by example. Success in this role requires more than designing strong systems. You will be expected to influence technical decisions across teams, navigate ambiguity and disagreement, drive alignment with stakeholders, and raise the engineering bar for the broader platform. What You’ll Do • Lead the architecture, design, and evolution of large-scale, secure, and resilient backend platform services. • Provide technical leadership for services supporting Salesforce's Trailblazer Identity platform and broader digital ecosystem. • Translate ambiguous product and business requirements into clear technical architectures and implementation strategies. • Evaluate architectural alternatives and clearly articulate trade-offs related to scale, reliability, security, performance, operability, and development velocity. • Remain hands-on with engineering and contribute directly to the design, implementation, review, and evolution of production systems. • Drive technical decisions and alignment across multiple engineering teams, architects, product partners, and dependent organizations. • Lead the design of APIs, distributed systems, data flows, and event-driven architectures supporting high-scale customer-facing experiences. • Establish and champion engineering best practices across system design, testing, observability, operational readiness, security, CI/CD, and software quality. • Identify technical risks early and drive pragmatic solutions across teams. • Mentor and coach engineers while helping improve technical decision-making and engineering effectiveness across the organization. • Use data, prototypes, and technical evidence to influence architectural decisions and resolve technical disagreement. • Evaluate and adopt AI-assisted engineering tools and practices that improve developer producti