Provider Data Services Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Provider Data Services Specialist is responsible for conducting proactive outreach to provider offices to validate provider demographic information, network participation status, and directory information for providers contracted with Medicaid and Dual Special Needs Plans (D-SNP). Outreach results will be documented within QuickBase and/or Salesforce and shared with Provider Data Services, Compliance, and Medicaid business partners for analysis and follow-up.   The Specialist will support provider directory accuracy initiatives by collecting and analyzing validation results to measure directory data quality, which will identify trends and root causes of inaccuracies.  Through these efforts, the role contributes to improving the member experience and ensuring accurate provider information is available to members.   In addition, this position will support ad hoc provider outreach initiatives related to Medicaid and Dual provider directory validation, data quality projects, regulatory requirements, and special business initiatives as needed. Key Responsibilities   • Conduct outbound provider office outreach to validate directory demographic information, provider participation, and accessibility data. • Accurately document outreach findings in QuickBase, Salesforce, and other designated systems. • Support Medicaid and Dual provider directory monitoring and validation activities. • Participate in special projects and ad hoc outreach initiatives related to provider data quality and directory validation. • Maintain productivity, quality, and accuracy standards while managing a high volume of provider outreach activities. Required Qualifications • 1-2 years experience in healthcare administration • Strong Oral communcaiton skills Preferred Qualifications • Previous experience working with provider demographic data • Previous experience working within QuickBase • Previous experience in a call center environment Education High school diploma or equivalent required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available