Senior Director, Field Service

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Salesforce is seeking a Senior Director, Agentforce Field Service to serve as a strategic leader within our Field Service organization. In this role, you will drive the vision, growth, and execution of Salesforce’s Field Service business across enterprise customers, strategic initiatives, and global go-to-market programs. As a senior member of our Field Service leadership team, you will partner closely with Product, Engineering, Sales, Customer Success, Professional Services, and Executive Leadership to accelerate the adoption of Salesforce Field Service, Agentforce, AI-driven operations, scheduling optimization, asset management, and mobile workforce solutions. You will lead a collaborative team of Field Service specialists and solution leaders, driving business growth through technical excellence, customer advocacy, executive engagement, and market leadership. This role requires a unique combination of strategic business acumen, field service domain expertise, technical leadership, and organizational influence. What You'll Actually Be Doing • Define and execute the long-term strategy for Field Service growth, market expansion, and GTM execution. • Collaborate with Product Management and Engineering leadership to influence roadmap priorities based on customer requirements, market trends, and industry intelligence. • Act as the executive sponsor for strategic customer engagements and transformational programs. • Establish operational frameworks that provide clear visibility into pipeline health, strategic opportunities, customer adoption, and organizational priorities. • Drive cross-functional alignment across Sales, Product, Engineering, Customer Success, and Partner organizations to deliver unified customer experiences. • Lead the technical solution strategy and execution for our most complex and strategic Field Service opportunities. • Support enterprise sales teams in translating complex business challenges into clear outcomes using Salesforce Field Service and Agentforce solutions. • Facilitate executive-level customer workshops, value assessments, and digital transformation discussions. • Position Salesforce as the strategic platform of choice for field operations, service delivery, workforce optimization, and asset-centric service organizations. • Evangelize the adoption of AI-powered service workflows, intelligent scheduling, agentic automation, and predictive operations. • Serve as a key subject matter expert for Field Service Management (FSM), scheduling optimization, asset management, and mobile workforce solutions. • Provide strategic guidance on enterprise-scale architectures, technical due diligence, and risk assessments. • Guide teams through complex technical decision-making and solution-scoping processes. • Oversee the development of scalable solution frameworks, best practices, and customer success methodologies. • Stay ahead of emerging market trends, industry developments, and AI