Success Architect-Service-FY27-Q3-5

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce Salesforce is the #1 AI CRM, where ambition meets action. We help companies connect with their customers in a whole new way. Our Trailblazers drive customer success, innovation and positive change in the world. Join us to unleash your potential and redefine what's possible for yourself, for AI, and for the world. Role Overview As a Field Service Success Architect, you'll be the strategic and technical advisor for our Field Service Signature customers. You'll turn business requirements into solution architectures and roadmaps. You'll help customers get lasting value from Agentforce Field Service by guiding design, adoption and optimization at scale. You'll work with customer executives, technical teams, Account Teams, Product and R&D. Responsibilities • Lead technical discovery and architecture design sessions with customers. • Advise on Field Service scheduling and optimization, mobile and offline, asset management, service territories and integrations. • Develop solution architectures and roadmaps that match customer business outcomes. • Run targeted engagements that prove business value, and present to executives. • Drive adoption and operational excellence across large, complex implementations.Identify capability gaps and design inefficiencies, recommending Field Service product enhancements or creative custom solutions that drive customer success and long-term adoption. • Carry out technical due diligence and risk management, and flag risks early. • Build customer champions and trusted-advisor relationships with VP and C-level stakeholders. • Feed customer product gaps and feedback to Product Management and R&D. • Work with Support, Services, Partners and Account Teams to resolve complex issues. • Contribute to the community through reusable assets, best practices and enablement content. • Provide data-driven insights on customer success stories and industry trends. • Passion for continuous learning and staying ahead of emerging technologies. Required Qualifications • 7+ years in solution consulting, technical architecture or a similar role, with a focus on field service. • Deep Field Service expertise: scheduling policies and work rules, Flows, Apex,LWCs, LMR, Graph QL, React Native, Optimization (Global, Daily, RSO), Get Candidates, mobile and offline, Salesforce Scheduler, service territories, assets and maintenance plans. • Proven experience architecting enterprise-scale solutions. Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation. • Knowledge of integrations (APIs, middleware, IoT). Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. • Executive presence and strong communication, adept at advising C-suite and VP stakeholders, navigating pushback, and building consensus around optimal architectural standards. • Ability to simplify complex technica