Customer Engagement and Cross Brand Project Manager – Rare Diseases

Location: Warsaw, Poland About the job As Customer Engagement and Cross Brand Project Manager within our Rare Diseases team, you'll build strong relationships with healthcare professionals and lead key projects that help patients with rare conditions get diagnosed and treated earlier. Ready to get started? Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. About Sanofi: We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives. Main responsibilities: • Develop and carry out customer engagement plans together with medical, customer experience, and support teams. • Plan, coordinate, and track projects within the 2027 brand plans across the Rare Diseases portfolio. • Lead the rollout of initiatives that support earlier diagnosis of rare diseases, including the AccelRARE pre-diagnostic platform and the Roadmap2Rare project. • Run the Cablivi digital awareness campaign for Emergency Departments and drive the Cablivi.AI project. • Partner with medical, market access, marketing, sales teams, and patient organizations to deliver aligned, cross-functional projects, with the support of leading medical experts. • Build and maintain strong partnerships with healthcare professionals, key opinion leaders, and healthcare organizations, using CRM tools to capture their needs and preferences. • Analyze market trends, competitor activity, and customer insights to inform decisions, and track key performance indicators for promotional activities, in line with all regulatory, medical, and legal requirements. About you • Experience : Background in the pharmaceutical industry, ideally in oncology or rare diseases, with project management experience and familiarity with Agile ways of working. • Soft and technical skills : Digital mindset with experience in digital projects for healthcare professionals, strong business acumen, and excellent project management and analytical skills. • Customer focus : A customer-centric approach with real empathy for patient needs. • Education : University degree, preferably in medicine, pharmacy, biology, biotechnology, chemistry, marketing, or economics. • Languages : fluent Polish and English. • Regulatory knowledge : Familiarity with Polish and European requirements for the promotion of medicinal products. Why choose us? • Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working. • Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond. • Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose. • Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle. • Make a real difference for people living with rare diseases by helping patients get diagnosed and treated sooner. • Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice. Pursue Progress . Discover Extraordinary . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-bef