Costumer Service Representative

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About the role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approximately 160 countries. The company works with stakeholders around the world to help advance healthcare further, together. The Order Validation team acts as a link between the Order Entry team, sales representatives and other departments, ensuring smooth communication and the resolution of order-related issues. The Customer Service Representative with Spanish supports the Order Validation team by resolving order discrepancies, updating missing information, handling order changes and checking order status. The role helps ensure timely communication with customers and internal stakeholders so orders move accurately and efficiently through the process. Primary Responsibilities: • Monitor blocked orders and ensure block lifting in a timely manner to enable prompt product shipment and invoicing. • Identify customer needs, clarify potential issues and missing information, resolve order entry queries and provide long-term solutions. • Handle reports and perform follow-up actions for open orders at agreed frequency and accuracy. • Manage blocks and errors, back orders, par level, delivery, pricing and transport report follow-up. • Handle queries and maintain smooth ongoing communication with internal and external stakeholders. • Work in SAP ECC and CRM CIC environments. Required Qualifications: • Spoken and written proficiency in English and Spanish at minimum B2 level. • Minimum of 1 year of relevant experience in Customer Care Operations departments, or equivalent computer literacy. • Ability to work under time constraints. • High attention to detail and strong analytical skills. Preferred Qualifications: • Portuguese language skills. • Experience using SAP, advanced Excel knowledge including VBA, and OMD and OOB. • SAP ECC knowledge. • Proactive and investigative mindset with a willingness to recommend process improvements. • Ability to work independently on moderately complex projects with general supervision.   Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ ‌     Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.  Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.  If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.  If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .  Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our val

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