Executive IT Support

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours of expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career. Northrop Grumman's Chief Information Digital Office is seeking a senior-level Executive PC Support Technician to provide IT and technical support to Northrop Grumman executives, including Presidents, Corporate Officers, Vice Presidents, Executive Assistants, and other senior leaders and stakeholders. Based at the Aeronautics Systems site in Palmdale, CA, the incumbent independently identifies and develops solutions to Executive IT issues and recommends enhancements to improve the IT experience and functionality for executives. The incumbent will work in a fast-paced environment under general supervision to resolve issues promptly and effectively with tact and diplomacy.  Responsibilities will include but not be limited to the following:  • Provide administrative and operational support for executive offices, desktops, mobile phones, tablets, multimedia/MTR devices, and other executive travel IT equipment.  • Diagnose and fix IT software issues, including M365 and other Microsoft Office programs.  • We have multiple buildings at the Palmdale, CA campus; candidates must be willing to work at each site based on the needs of the business and customers.  • Responsible for setting up and maintaining conference room environments and various A/V equipment.  Please note - the candidate selected for this position will be required to work on-site, full-time at our Palmdale, CA campus; this is not a remote work opportunity. Basic Qualifications:   • Bachelor's degree with 2 years of IT experience, or an Associate’s degree with 4 years of IT experience, or a High School Diploma/GED with 6 years of IT experience.  • Must have 4+ years of technical support experience in PC desktop or help desk roles supporting large user populations (500+ people).  • Must have experience in support of corporate executives, senior leadership, or other high-level decision makers.  • Ability to handle high-profile situations with tact and composure.  • Candidate must have the ability to obtain and maintain a U.S. Government Secret security clearance as a condition of continued employment.  • Experience in using ServiceNow Incident Tr