Kitchen Manager, DashMart - [Charlotte, NC]

About the Team We're looking for someone to help scale DoorDash's next billion dollar business, DashMart, by growing our in-house food program, DashMart Kitchens. The DashMart Kitchens team is focused on building a new type of restaurant platform within DashMart, offering a broad selection of prepared foods and well-known restaurant staples to our customers' doorsteps. About the Role As the Kitchen Manager for DashMart Kitchens (DMK), you’ll lead the daily operations of a DoorDash-owned kitchen located within a DashMart fulfillment center. You’ll oversee a team of operations associates and shift leads to ensure every meal is prepared safely, efficiently, and to the highest quality standards. You’ll combine hands-on culinary leadership with operational excellence — managing staffing, scheduling, and kitchen performance while ensuring food safety, order accuracy, and team success. You’ll work closely with your Site Manager to lead multiple food concepts, improve processes, and create a great place to work. This role requires strict adherence to food safety, inventory controls, and safety protocols due to routine access to food, supplies, equipment, and operational systems. You’re excited about this opportunity because you... • Thrive on iteration and have experience leading teams through changes • Are excited about coaching, managing, and leading teams in fast-paced environments • Enjoy building systems and processes and seeing ideas come to life • Are eager to learn how different parts of a complex operation connect • Are obsessed with preparing consistent, high-quality food for customers • Want to grow in delivery-only kitchen operations You’ll Make an Impact By... • Leading: You’ll demonstrate compassion and commitment to inclusivity as you lead a team of hourly Kitchen Operations Associates and Shift Leads. You’ll hire, coach and develop high-performing team members, while building a safety-first culture where employees are excited to drive success, personally and for the team. Because this position supervises staff and is responsible for maintaining a safe, inclusive, and respectful workplace, strong adherence to professional conduct, clear communication, and employee safety standards is required. You’ll serve as a leading change agent for your DMK, helping your team to navigate new food concepts and growth projects. You’ll tackle onsite escalations, including coordination with cross-functional partners. • Operating and Building Systems: With your thumb on the pulse of all outcomes for your team, you will be directly responsible for driving results for your kitchen. To achieve your performance targets, you’ll drive success by building, implementing, and improving systems for effective scheduling, ensuring par levels are met, executing recipes accurately, and deploying best practices.Because this role oversees high-risk kitchen equipment and fast-paced food production, maintaining sound judgment and unimpaired performance is essential to ensure a safe work environment. You’ll engage cross-functional partners within DoorDash as needed for support. • Strategizing: You will analyze performance metrics, identify root causes of issues like prep gaps or order quality, and implement solutions that drive efficiency and adoption. You will refine processes, and partner with your Site Manager and cross-functional teams to execute new initiatives and continuously improve how the kitchen operates. • Delighting: You care deeply about delivering great food and a great customer experience. You will coach your team to maintain recipe accuracy, food safety, and storefront availability, knowing that consistency is key in a multi-concept kitchen. You will collaborate with central teams so your site has the tools, training, and suppo