IT Support Specialist

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed develops unified POS-systems which help retail & e-сommerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks. Our IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have. We’re looking for an IT Support Specialist I to join our global Lightspeed team in Amsterdam. As part of our Worldwide IT Support crew, you’ll play a key role in supporting all Lightspeed employees in the Netherlands both in-office and remote. What you will be doing: • Be in charge of on/offboarding and ensure the provision and repatriation of IT equipment. • Maintain accurate records of hardware and software inventory (Backstore, A-V, Monitors, etc..) • Ensure office desks & conferencing rooms are up to standard, functional and organized. • Partner with Level 1 and 3 teammates to diagnose and troubleshoot main IT issues. • Start assisting IT departments with basic configurations, initiatives, project involvement or monitoring under guidance (based on IDPs) • Provide technical support to end-users and executive leadership. • Educate end-users on IT best practices and provide technical training as needed. • Ensures that SOX compliance tasks are followed rigorously • Assist with routine IT maintenance tasks. • Manage user access requests. • Maintain knowledge of all IT compliance requirements and responsibilities. • Collaborate with other teams inside and outside of IT on initiatives and issues. • Maintain and update the organization's IT knowledge base. • Train Level 1 technicians on new technologies and procedures. • Work closely with the IT-Ops team to support the office. And a little bit of.... • Host large meetings and company events. • Use excellent communication skills to interact clearly and confidently with executive leadership and business stakeholders. • Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role. Experience & Skills: • Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, • Network+) preferred. • Good experience with MDM, ticketing system. • Proficiency in Mac OS & Windows environments. • 1 - 3 years of experience in IT Support. • Attributes & Skills • Strong troubleshooting and problem-solving skills, with high attention to detail. • Focus on outcomes. • An ownership mindset towards projects and tasks. • Excellent communication and customer service skills. • Ability to work independently and within a team. Nice to have but not mandatory • Basic Networking Knowledge ( VLAN, TCP, DHCP, IP/Mac addresses, switches and cable management) • General knowledge of SOX Compliance is an asset. We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! You’ll enjoy: • A culture that celebrates performance • The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard • Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. • Equity options, because this is your company too • Contributions to your pension plan. Your future matters • T