Technical Business Analyst, Product & Pricing Operations

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience The Technical Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To succeed, a candidate will need to be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve. This position is for the Hyderabad location only. What You'll Actually Be Doing • Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems. • Own end-to-end governance of quoting rules, including impact analysis, UAT support, defect resolution, and continuous optimization of rule frameworks and production support • Proficiency in Q2C processes with the ability to proactively identify the upstream and downstream impact of business rules across related systems. • Strong understanding of New Product Introduction (NPI) processes, with proven experience collaborating effectively with cross-functional stakeholders. • Ability to translate complex technical requirements into clear, easy-to-understand language for functional and business stakeholders. • Design and develop Automation frameworks to reduce human efforts and increase team efficiency. • Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration. • Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management. • Enable faster NPI and product launches by building reusable quoting rule patterns and automation frameworks that reduce manual intervention and errors. • Should have done at least two end-to-end implementation of a CPQ project. • Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle. • Influence partners, facilitate and steer group conversations and be clear with expectations and timelines. • Should possess a keen eye for identifying and automating manual tasks using scripting solutions. • Flexible to support EMEA hours. • This is an Office based position out of the Hyderabad Office. You're Our Person If... • Proficient in Salesforce administration, SOQL, Salesforce CPQ / Apttus CPQ / Approvals experience. • Excellent communication, written, and customer service skills. • Proven track record of leveraging generative AI tools (e.g., Claude) to drive measurable productivity gains, process improvements, and analytical outcomes within a team • Exceptional analyt