Lead Product Owner

Become a part of our caring community   With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does. The Lead Product Owner is responsible for defining and executing the product vision and roadmap for business-critical capabilities supporting sales compliance, business rule management, analytics, and Book of Business administration. This role partners closely with business, compliance, operations, and technology teams to translate complex regulatory, operational, and business requirements into product capabilities, business rules, user stories, acceptance criteria, and prioritized backlog items. The Lead Product Owner will serve as a key connection between business stakeholders and Agile technology teams, ensuring solutions are delivered in the appropriate sequence, meet regulatory and operational requirements, and provide measurable business value. This role works on problems of diverse scope and complexity, ranging from moderate to substantial, and requires strong analytical skills, independent decision-making, and the ability to influence stakeholders and leadership. Key Responsibilities • Define and communicate the product vision, strategy, roadmap, and priorities for capabilities supporting sales compliance and Book of Business administration. • Own, prioritize, and maintain the product backlog to maximize business value and align delivery with organizational priorities. • Translate complex business, regulatory, compliance, and operational requirements into actionable product features, user stories, acceptance criteria, and business rules. • Define, document, implement, and govern complex business rules supporting critical processes such as eligibility, enrollment, servicing, retention, and producer management . • Partner with compliance stakeholders to ensure regulatory and business requirements are accurately reflected in system workflows, decision engines, and automated processes. • Serve as the Agile team's primary point of contact for product direction, backlog prioritization, requirements clarification, and product-related decisions. • Collaborate with business, operations, compliance, technology, and other cross-functional partners throughout the product development lifecycle. • Analyze business and operational data to identify trends, risks, opportunities, and potential impacts to Book of Business outcomes. • Balance business priorities, regulatory requirements, customer experience considerations, and technical constraints when making product decisions. • Develop clear acceptance criteria and ensure delivered capabilities meet established business and compliance requirements. • Support the testing and validation of business rules and product capabilities prior to implementation. • Establish governance processes to help ensure business rules remain accurate, traceable, and aligned with changing business and regulatory requirements. • Identify opportunities to streamline processes, improve operational efficiency, and enhance the effectiveness of compliance and Book of Business capabilities. • Advise leaders and key stakeholders on product priorities, business process improvements, compliance considerations, risks, and strategic opportunities. • Exercise independent judgment on complex product and business issues while working with minimal supervision. Use