Manager Payroll Service Delivery

Build our future together Regeneron is founded on the belief that the right idea, combined with the right team, can lead to significant transformations. Our growing global network is dedicated to inventing, developing, and commercializing medicines that change lives for those with serious diseases. In doing so, we are pioneering innovative approaches to science, manufacturing, and commercialization, while redefining our understanding of health. At Regeneron, our Global Business Services (GBS) organization plays a critical role in delivering efficient, compliant, and employee-focused services that support our global workforce. We are seeking a Manager, Payroll Service Delivery to join our Global Capability Center (GCC). In this leadership role, you will oversee centralized payroll service delivery operations, ensuring accurate, timely, compliant, and cost-effective payroll services across the organization. You will partner closely with Payroll Operations, HR, Finance, Tax, IT, external vendors, and business collaborators to drive operational excellence, service standardization, workforce scalability, compliance, and continuous improvement. This position offers an opportunity to build and lead a high-performing payroll shared services organization while enhancing employee experience and supporting global growth initiatives. When & Where Hyderabad (Hybrid) Discover your role • Lead end-to-end payroll service delivery operations through a centralized shared services model, ensuring payroll accuracy, compliance, and exceptional employee experience. • Oversee payroll processing activities including data validation, payroll calculations, reconciliations, payment execution, reporting, and issue resolution. • Define and manage payroll service catalogs, service level agreements (SLAs), operating procedures, and governance frameworks to support business needs. • Partner with Payroll Operations, HR, Finance, Tax, IT, and external payroll providers to ensure seamless service delivery and effective collaborator engagement. • Lead complex payroll critical issues, off-cycle payroll activities, service recovery efforts, and operational risk management initiatives. • Drive payroll process standardization, centralization, and continuous improvement initiatives across regions, entities, and business units. • Support service transitions, knowledge transfer activities, process documentation, and stabilization of payroll operations within the shared services environment. • Lead, coach, and develop Associate Managers, payroll analysts, and specialists while fostering a culture of accountability, collaboration, quality, and continuous improvement. • Establish workforce planning, capacity management, cross-training, succession planning, and operational resiliency strategies to support business continuity. • Ensure adherence to payroll regulations, tax requirements, internal controls, SOX compliance, audit readiness, and governance standards. • Partner with IT and vendors to support payroll system enhancements, integrations, automation initiatives, and technology-driven process improvements. • Develop and monitor key service delivery metrics including payroll accuracy, on-time delivery, SLA performance, case management effectiveness, employee satisfaction, and operational efficiency. • Collaborate with Finance teams on payroll accounting activities including general ledger reconciliations, accruals, reporting, and month-end close requirements. • Champion operational excellence initiatives leveraging Lean, automation, analytics, and service management standard methodologies to improve payroll effectiveness and scalability. This role requires • Bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related