Associate Director, Tech Delivery & Service Management

About the Team:   Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.     Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.   Job Purpose:   ·       The Associate Director, Tech Delivery & Service Management is accountable for integrated delivery governance, service transition and operational acceptance across GSK’s External Manufacturing and Digital Pack portfolio. The role takes approved product, programmer and solution outcomes through coordinated delivery, deployment, handover and early-life support into stable, supportable and compliant live services. It ensures delivery and operational risks are actively managed across business-critical processes connecting GSK, contract manufacturing organizations, packaging partners and Digital Pack teams. ·       The role connects Product teams, architects, External Manufacturing and Digital Pack stakeholders, service functions, Finance and strategic partners. It establishes one integrated view of approved priorities, milestones, dependencies, capacity, funding, forecasts, risks and decisions, and coordinates delivery and service-readiness dependencies across product supply, partner onboarding, packaging, artwork, labelling, pack data, quality, enterprise platforms and external partners. The role does not own the External Manufacturing technology strategy, product or solution roadmap, business case, solution direction or end-to-end transformation value realization; these remain with the accountable Product or Technology lead. ·       The role supports resilient operations, effective partner collaboration and simpler operations through standardization, automation and responsible use of AI. It maintains security, quality, Gapp and regulatory controls where applicable, with clear human accountability for decisions affecting product quality, continuity of supply and regulated packaging, artwork and labelling processes.   Key Responsibilities:   ·       Own the coordinated transition of approved new and changed technology capabilities into stable, supportable and compliant live services for assigned External Manufacturing and Digital Pack products, services and cross-functional initiatives, from integrated delivery planning through deployment, handover and early-life support. Accountable Product and Technology leads retain ownership of strategy, roadmap, scope, solution direction, adoption outcomes and value realisation. ·       Own integrated delivery governance for the portfolio through agreed plans, governance forums and decision controls covering approved priorities, milestones, entry and exit criteria, critical paths, dependencies, capacity, resources, risks, issues and decisions across business teams, GSK technology groups, contract manufacturers, packaging partners and strategic suppliers. The accountable Product or Technology lead retains accountability for External Manufacturing strategy, transformation priorities and end-to-end programme outcomes. ·       Provide service leadership for portfolio products and integration