Associate Manager of Operations

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3608 About Uber Freight & the Role At Uber Freight, we are transforming the world's supply chains through innovation, reliability, and operational excellence. We are looking for an Associate Manager, Operations to lead the day-to-day execution and performance of our dedicated account operations team at our Center of Excellence in Rogers, Arkansas. In this role, you will own the tactical playbook, drive continuous improvement, and manage a team of dedicated Logistics Specialists. Success requires strong leadership, problem-solving, self-governance, and a passion for customer relationship management. You will collaborate closely with internal operations teams (including 3PL partners, Accounts Payable, OS&D, and our Dray team), dedicated carrier managers, and key client stakeholders to ensure service excellence and operational efficiency. This position is hybrid (2 days remote, 3 days in-office) and based in Rogers, Arkansas, with standard business hours (7:30 AM – 4:30/5:00 PM). Please note: During peak surge seasons, higher volumes require longer days and occasional weekend or after-hours support. What You Will Do • Lead the daily execution of transportation operations for the dedicated account, running the tactical playbook daily and remaining self-sufficient. • Ensure key operational activities—including load coverage, 95% on-time service, dray team load building, and delivery updates—are completed accurately and on time. • Monitor team performance and hold team members accountable for service expectations, operational execution, and company policies. • Train, coach, and develop your team through regular 1:1s, performance reviews, mentoring, and ongoing feedback while actively encouraging team morale. • Maintain strong relationships with client stakeholders, dedicated carrier managers, 3PL teams, and internal partners through proactive communication and issue resolution (being an over-communicator). • Proactively identify, communicate, and resolve issues related to service, process execution, customer satisfaction, and operational performance. • Review payment processing and collaborate with Accounts Payable and OS&D teams to ensure timely approvals and execution. • Develop, maintain, and enhance daily/weekly reporting and documentation to ensure operational processes are roadmapped, repeatable, and transparent. • Strategically identify opportunities to reduce costs and operational waste for the customer. • Utilize Transportation Management Systems and reporting tools—including all TMS Modules (Execution, Error Correction, Financials, Dock Scheduler), the BNSF website, Retail Link, Excel/Google Sheets, and Tableau—to support daily execution and continuous improvement initiatives. Basic Qualifications • High school diploma or equivalent. • 5+ years of relevant transportation, logistics, or supply chain experience. • 3+ years of leadership experience. • Proficiency with Transportation Management Systems (TMS). • Proficiency in Microsoft Office Suite and Google Workspace applications. • Strong self-motivation with exceptional organization, time management, and self-governance skills. Preferred Qualifications • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. • Previous experience supporting large-scale CPG manufacturing supply chains. • Familiarity across major transportation modalities (Intermodal, Truckload, LTL, and Rail), plus Dock Scheduler. • Working knowledge of specialized reporting and logistics tools • Demonstrated strengths in analytical problem-solving, process optimization, and customer relationship management. Benefits & Compensation for U.S. Employees Employees working m