Technician, Quality Assurance Engineering

POSITION SUMMARY: A senior-level technician responsible for executing quality assurance activities across the Penang Media Operation, covering Finished-Goods inspection, data recording & analysis, report compilation, compliance auditing, calibration, training & certification, system administration, and team support. The role is critical to maintaining product quality and regulatory compliance within Final Quality Assurance (FQA) operations, is expected to work independently supporting the 24/7 manufacturing operations on a rotational shift basis.   ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Inspection & Product Quality • Conduct Finished-Goods (FG) inspection (Media, Bag, Carton, or Pallet) in accordance with established quality standards and acceptance criteria. • Perform Outgoing Shipment Packing List Buy-off to verify that all FG selected for shipment comply with ship-to requirements. • Execute Out-of-Box (OBA) Audits on FG to validate packaging integrity, label accuracy, and product conformance prior to shipment release. • Support CIM Auto-Shutdown release activities by verifying that all release criteria are met before resuming production. • Execute FG Archive activities in accordance with established retention schedules and traceability procedures. • Support Physical Inventory (PI) Count activities to ensure accurate FG stock reconciliation. • Perform quality data collection, recording, analysis, compilation, and reporting using appropriate tools and software, ensuring timely and accurate information for decision-making. 2. Quality System Administration • Maintain quality records and trackers on relevant platforms and Quality Management Systems (e.g., eNCS, eChecklist), ensuring data integrity, completeness, and accessibility for audit and review purposes. • Support document and procedure updates in Agile, aligned with engineering changes (WDITR), process improvements, or audit findings, ensuring all revisions are reviewed and approved per change control requirements. 3. Compliance & Audit • Perform compliance audits on production lines to verify adherence to SOPs, work instructions, and quality requirements; escalate identified violations or deviations to the responsible engineer or supervisor promptly. • Conduct HIRADC audits at the FQA workplace to proactively identify, assess, and mitigate occupational health and safety risks. • Maintain a clean, organized, and safe work environment in compliance with 6S+1 principles, safety regulations, and cleanroom protocols. • Attain and maintain mandatory qualification in Visual Inspection (VI) eyeball correlation to ensure consistent defect detection standards. • Coordinate sampling submission activities, ensuring accurate sample selection, proper labelling, documentation, and timely handoff to the designated laboratory or inspection team. 4. Continuous Improvement • Collaborate with Operations and cross-functional teams to identify, escalate, and resolve quality-related concerns, and actively contribute to continuous improvement initiatives. • Participate in digitalization and automation initiatives aligned with company and site directions to enhance quality process efficiency and data visibility. • Support quality awareness sessions, briefings, and on-the-job training for Operations DL staff and Technicians as required. Remark: Additional ad-hoc tasks and assignments may be given from time to time based on operational needs and business priorities. REQUIRED: • Diploma or equivalent in Engineering, Science, or a related technical discipline. • Minimum 5 years of experience in manufacturing quality or operations. • Proficient in English (written and spoken) & Bahasa Malaysia (spoken) with effective communication skills with various functional team & differen