Supply chain IT operations Support

Job Summary: Role Overview We are looking for a Supply Chain Application Support Analyst to support and operate digital supply-chain applications covering E2open (E2MV), SAP MM and SAP Analytics Cloud (SAC). The role will be responsible for ensuring seamless supply-chain operations through application monitoring, B2B/integration support, inventory reconciliation, issue resolution, analytics and continuous improvement. The candidate will work closely with global and regional business teams, internal stakeholders and external suppliers. Key Responsibilities • Monitor and support E2open / E2MV applications and supply-chain transactions to ensure smooth business operations. • Identify, troubleshoot and resolve B2B transaction and integration-related issues. • Monitor and troubleshoot errors related to E2open platform and integration adapters. • Support SAP MM processes related to inventory management, material monitoring and shipment booking. • Troubleshoot SAP integration, interface and IDoc-related issues and coordinate resolution with relevant teams. • Perform data reconciliation between E2open and SAP MM to identify inventory and transaction mismatches. • Analyze operational data to identify root causes, trends and recurring issues. • Generate and interpret analytical reports using SAP Analytics Cloud (SAC) and Qlik Sense. • Manage and track JIRA tickets related to incidents, enhancements, testing and Triage & Resolution activities. • Manage integration-related queries and error notifications received through shared support mailboxes. • Support supplier onboarding, including B2B setup, adapter configuration and end-to-end transaction testing. • Perform functional and integration testing for new features, releases and system upgrades. • Implement, modify and test integration templates using FreeMarker Template Language (FTL). • Prepare periodic operational and error reports, including trend, root-cause and resolution analysis. • Identify opportunities for automation, productivity improvement and process optimization. • Collaborate with global/regional teams, business stakeholders, internal suppliers and external suppliers to resolve operational issues and implement improvements. Required Skills & Experience • Experience in application support / IT operations / supply-chain application support. • Good understanding of Supply Chain, Inventory Management or Manufacturing processes. • Hands-on experience with E2open / E2MV or similar supply-chain visibility platforms. • Working knowledge of SAP MM, particularly inventory/material management processes. • Experience troubleshooting B2B transactions, system integrations, interfaces or IDocs. • Strong analytical and problem-solving skills with the ability to perform data reconciliation and root-cause analysis. • Good working knowledge of MS Excel for data analysis, reconciliation and reporting. • Experience with JIRA or similar IT service/ticketing tools. • Good communication skills and ability to work with global and cross-functional stakeholders. • Ability to independently analyze issues, coordinate with technical teams and drive issues through resolution. Good to Have • Knowledge of SAP Analytics Cloud (SAC) and/or Qlik Sense. • Experience with FreeMarker Template Language (FTL). • Knowledge of SQL for data analysis and troubleshooting. • Scripting knowledge such as Python, Shell or similar. • Experience with B2B/EDI, adapters and integration platforms. • Experience in supplier onboarding and B2B integration testing. • Knowledge of ITIL, incident management and application support processes. • Experience working in a global supply-chain / manufacturing environment. • B.E B.Tech Timings Of Work: • 9:00 AM IST to 6:00 PM IST( Mon-Friday) and Might ex