Product Manager, Salesforce

About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya, we don't just raise the bar. We build it. Position Summary Kaseya is seeking a strategic, detail-oriented Product Manager to join our Business Information Systems (BIS) team. This individual will drive the vision, roadmap, and execution of enterprise capabilities supporting our Product Business Systems (PBS), with a focus on product configuration, pricing, fulfillment, software provisioning, entitlements, usage, and overage management. This role will support Kaseya’s current operating environment while helping shape the future-state architecture and processes needed to support continued growth and transformation. PBS capabilities span multiple platforms, including Salesforce, NetSuite, integrations, and Kaseya products such as Kaseya One. As Kaseya evolves its enterprise systems landscape, this individual will help guide the transition toward a scalable architecture anchored by Salesforce Revenue Cloud Advanced (RCA), Salesforce Commerce Cloud, Oracle ERP, and related applications. The ideal candidate brings a strong understanding of the Lead-to-Cash lifecycle within an enterprise SaaS environment, including product and pricing configuration, bundle management, software license provisioning, entitlement management, and usage-based billing. This person must be comfortable navigating complex integrations, balancing competing priorities, and partnering across business and technical teams to simplify legacy processes, strengthen controls, and deliver scalable solutions. Key Responsibilities • Product Strategy and Roadmap: Define and manage the product roadmap for Product and Pricing, Fulfillment, and Provisioning capabilities, ensuring alignment with corporate strategy, revenue operations priorities, finance transformation goals, customer experience improvements, and future-state migration objectives. • Product and Pricing Management: Lead capabilities related to product configuration, catalog management, SKU creation, product hierarchies, master data governance, pricing models, discount management, renewal pricing, promotions, and bundle configuration. • Fulfillment and Provisioning: Drive requirements and solutions for automated, manual, and hybrid provisioning models, fulfillment routing, tenant and instance creation, customer-to-tenant mapping, license provisioning, and entitlement lifecycle management. • Lead-to-Cash Lifecycle: Lead requirements definition and solution alignment across the Lead-to-Cash lifecycle, including product and pricing setup, order fulfillment, provisioning, usage capture, ove