Senior Vice President, Customer Solutions Center, Australasia

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Vice President, Customer Solutions Center, Australasia Senior Vice President - Customer Solutions Lead Australasia The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings. The Customer Solutions Lead is both a strategic and execution driven role that understands market, segments and customer needs, translates market strategy to solutions for frontline, coordinates efficient resourcing against priorities, and enables knowledge sharing. The role will be responsible for a broad range of functions and capabilities including Solutions Architects, Technical Architects, Digital & Consumer Solutions, Services. Responsibility for Australia, New Zealand and Pacific Islands The SVP – Customer Solutions Lead will report to the Australasia Division President. Key Responsibilities • Understands overall market strategy, industry trends, and customer needs for all segments in a given geography • Works with market president to prioritize opportunities • Responsible for compiling of solutions to deliver meaningful value for MA customer base • Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales • Meets customers to support important pitches and understand their needs • Manages the capacity and focus of the solution architects (SA) and product specialists within the customer solutions center to ensure that each prioritized opportunity gets the right level of support it requires • Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources o Identifies the right solutions architects, product specialists and technical architects o Request resources from other customer solutions centers in case of missing expertise for a specific opportunity o Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc. o Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions • Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance • Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists • Drives Mastercard strategic solutions / products in a holistic way to advance local payment ecosystem to ensure the current Mastercard strategic focus is executed at the market level • Understands new products & capabilities working together with product specialists to ensure that information is shared and utilized across all customer solutions center resources • Owns the agentic payments strategy • Helps market development / segment heads with market intelligence and insights on demand