Head of AI & Digital Excellence

About AstraZeneca   AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.   Role Summary   At AstraZeneca we believe in the potential of our people and that you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. AstraZeneca is one of only a handful of pure-play biopharmaceutical companies to span the entire value chain of a medicine from discovery, early- and late-stage development to manufacturing and distribution, and the global commercialisation of primary care and specialty care medicines that transform lives. Our primary focus is on key areas of healthcare: Oncology; Cardiovascular and Renal Metabolic disease (CVRM) and Respiratory + Immunology – and Rare Disease. The Head of AI and Digital Excellence is responsible for leading the market’s strategy to maximise the potential of AI and Digital to accelerate AstraZeneca’s in-market delivery of Ambition 2030. This senior market-level leadership role mirrors and connects into the regional (International) AI and Digital team and Enterprise AI (EAI) and works in lockstep with IT to translate global and regional priorities into market impact, and to feed market needs back into global programmes.   In this highly cross-functional, cross-therapy-area role, the Head of AI and Digital Excellence spans three interconnected domains Customer Engagement, Business Excellence and Data & Analytics and Process Transformation and operates at the intersection of commercial, medical, and enterprise functions.   • Customer Engagement : Transform the go-to-market model across personal and non-personal channels to improve effectiveness, drive personalisation, and lift the impact of customer engagement. • Business Excellence : Bring innovation and automation to salesforce operations including segmentation and targeting strategy, sizing and territory alignment, incentive compensation and performance management mechanisms • Data & Analytics and Process Transformation : In close partnership with IT, focus on how we use data to drive outcomes, enable automation, and re-wire critical processes starting with performance analytics and the annual business cycle • Transform Care : Help execute and implement the Transform Care strategy owned by medical managing vendors, supporting implementation, partnering with the enterprise to identify scalable partners, and locally scouting innovation partners where no global one exists.   The Head of AI and Digital Excellence reports to the Country President and is a key member of the Country Leadership Team. This is a role for a leader who combines strategic thinking with operational credibility: comfortable engaging with business unit heads, functional leads, regional and global leadership, while also rolling up their sleeves to drive delivery.     What you’ll do Customer Engagement: • AI-enabled go-to-market design: Define and evolve the market’s AI and data enabled customer engagement strategy across personal and non-personal channels, embedding personalisation across channels and field models to deliver the right message to the right customer, through the right channel, at the right time • Campaign operations & enterprise platforms: Adopt and scale enterprise customer-engagement solutions in-ma