Manager, VM-Extended Operations (Hybrid)

Manager, VM-Extended Operations (Hybrid) As a Manager for Card Delivery Operations, you are leading the operational engine that brings our business partners’ card products to life. In this role, you and your team will deliver new and redesigned credit card products while building and scaling processes that boost efficiency, lower operational risk, and deliver seamless outcomes for our customers. You will lead cross-functional teams to develop project plans, secure readiness of internal and external resources, and deliver on critical milestones. We are seeking a disciplined, organized process professional who excels at leading a team and prioritizing resources. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong data and analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.  The ideal candidate is an experienced leader of processes and associates, and can interpret and effectively communicate trends and recommendations to Senior Leaders. This candidate will strike a balance between strategizing, designing, and creating actionable roadmaps, comfortably navigating through ambiguity, leveraging data, and exercising exceptional critical thinking skills. On any given day you will be:  • Working closely with strategy, product, and tech teams to deliver new products and functionalities • Negotiating service-level agreements with third parties • Identifying and implementing process, data, and reporting improvements for the organization  • Improving operational efficiencies and effectiveness • Reviewing test output from internal and external teams  • Collaborating with others to care for our end customers • Managing a team of 5-6 people Responsibilities:  • Build and advance the team's agenda by setting the strategic direction and building a roadmap of targeted initiatives that support our mission and mitigate risks • Manage talent and performance across the team’s associates • Build and maintain strong relationships with key stakeholders to influence decision-making and alignment • Craft and deliver compelling presentations to senior leaders to guide informed discussions and influence decisions • Collaborate with business leaders, operations, risk managers, product, tech, audit, legal, compliance, and intent owners to connect dots and amplify outcomes  • Review and validate internal and supplier test results and output to ensure execution meets business intent • Maintain rigorous documentation of project progress, decision logs, and supplier readiness checklists • Gather insights from various routines, data sources, and partners to inform strategic priorities  • Designing and producing metrics used to measure efficiency and effectiveness  • Proactively driving process improvements aligned with desired customer outcomes  • Analyzing, identifying, and correcting data issues with systems used or owned by a department  • Providing subject matter expertise on processes when representing the department in projects and other meetings  Location: This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location. Basic Qualifications: • Bachelor’s Degree or military experience • At least 2 years of experience in Project or Process