Senior Associate, Project Manager - Commercial Digital Banking Well Managed Team

Senior Associate, Project Manager - Commercial Digital Banking Well Managed Team About the Role: As the Sr. Project Manager on Digital Banking’s Well Managed Team, you will work directly with leaders in product, tech, design, and the enterprise to develop, deliver, and sustain our digital banking well-managed agenda. You will leverage your project, process, and risk management skills to ensure we maintain compliance with regulatory and corporate requirements. The role will work directly with product managers, software engineers, risk and compliance partners along with data teams to develop and monitor a well-managed operation.  This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location. On any given day you will be: • Overseeing the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards. • Solving complex problems and consulting on new capabilities by leveraging your subject matter expertise. • Building, enhancing, and managing processes and controls to ensure the day-to-day delivery of key functions. • Driving the implementation of preventive controls to minimize risk events and improve operational efficiency. • Partnering with Risk Management to identify, assess, and mitigate potential risks involving data management and data movement systems. • Collaborating with Product Management and Technology teams to integrate effective controls into the design and development of new and existing features. • Influencing management through the effective presentation of insights and recommendations for improvement. Responsibilities: • Monitoring and Metrics for digital platform releases as well as BAU to all LOB heads and other stakeholders  • Performance Monitoring : Contribute to monitoring the performance of the digital banking platforms, services, and processes against framework guidelines and established metrics.  • Performance Metrics :  Establish key technical, client, and associate metrics reviewed on a set cadence to ensure the platform is operating optimally.  Where metrics indicate an opportunity for improvement or escalation, manage to closure. • Monthly Business Review (MBR) :  Author and coordinate monthly development and submission of Digital Banking Team’s MBR for stakeholders • Associate and client experience feedback :  Co-lead data collection, LT reporting, and initiative prioritization for our digital platforms • Streamlined management and oversight for compliance, process, risk and regulatory reporting impacting the program - controls, L1 - L4 process maps, risk findings, etc.  • Process Optimization : Identify opportunities for process improvement within the framework, contributing to the development and implementation of optimized workflows for areas such as platform management and maintenance, fraud, business operations, and cyber/security operations. • Documentation and Standards : Assist in the creation and maintenance of documentation, policies, and standards related to the digital banking platforms (e.g., IT governance, data management, project management, release management). • Compliance and Risk Support : Support efforts related to compliance management, risk management, regulatory agencies, and internal controls. • Vendor Management Support : Assist in supporting vendor performance and portfolio management activities as they relate to the overall framework. • Operational Monitoring & Control Testing : Execute monitoring of control reporting and investigations to rule-out issues, including direct outreach to partners and associates and conducting root cause research for system/process brea