Digital Application Specialist - Small Business

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Provides comprehensive digital application support to small businesses through chat and phone queue interactions. Service/sells products such as business deposit, lending, digital money movement, business credit cards, payment solutions, as well as all suitable credit products and other solutions as appropriate. Combines digital tools with strong human connections to offer solutions to small business applicants. This role focuses on providing in-app support, guiding users through the application process, and dynamically suggesting the most relevant next steps based on their current activity to maximize application completion rates.   Key Responsibilities: -Assist small business customers with digital application servicing needs, application processing and efficiently switchboard customers to the appropriate to the appropriate sales, service, or support teams. -Leverage digital tools and customer relationship management systems to track customer interactions and referrals. -Maintain knowledge of business banking products and services to provide accurate responses to customer inquiries. -Accurately log customer interactions and track application funnel activity in Salesforce and other internal applications. -Uncover cross-sell and referral opportunities for business deposit accounts, credit products, and other financial solutions. -Submit referrals and/or transition opportunities as appropriate to drive sales funnel completion. -Ensure all customer interactions comply with banking policies, procedures, and regulatory requirements. -Partner with teams to optimize processes and improve customer experience.   Basic Qualifications: - High school diploma or equivalent - Typically two to three years of customer service, sales and/or prospecting experience   Preferred Skills/Experience: - Thorough knowledge of Business Banking products, bank policies, procedures and support systems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills - Effective interpersonal, verbal and written communication skills Location Expectations: This role follows U.S. Bank's hybrid work model. Employees are expected to adhere to working onsite at a designated U.S. Bank hub more than 60% of their scheduled workdays each month, with flexibility to work remotely for the remaining scheduled workdays. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 4