Renewals Specialist

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Renewals Team is a strategic partner to Stripe's Sales organization, helping Stripe retain and expand revenue from its portfolio of existing users. We bring analytical rigor, commercial judgment, and operational discipline to the renewal process so account teams can navigate complex decisions with clarity, accuracy, and speed. We work closely with Sales, Deal Pricing, Deal Strategy, Customer Success and other cross-functional partners throughout the renewal lifecycle. The team analyzes account performance and contractual history, builds renewal scenarios, and develops recommendations that inform deal strategy and negotiation planning led by Account Executives. We also improve the systems and processes that enable Stripe to manage renewals at scale. What you’ll do As a Renewals Specialist, you will partner with account teams and cross-functional stakeholders to protect and grow Stripe's revenue. This is an analytical role at its core. You will combine quantitative analysis and financial modeling with user context to assess renewal options, identify risks and opportunities, and help teams make well-supported commercial decisions. You will work on large, complex renewals, balancing the needs of Stripe and our users while helping account teams move deals forward on schedule. Success requires strong judgment, attention to detail, and the ability to build trusted relationships across teams. You should be comfortable operating in ambiguity, respectfully challenging assumptions, and engaging in constructive debate to reach better outcomes. You will also help design scalable processes so the team can handle fluctuating volumes while maintaining a high standard of operational excellence. Responsibilities • Partner with Account Executives to develop and execute strategies for retaining and expanding revenue from existing users. • Manage a portfolio of upcoming renewals, tracking milestones, risks, dependencies, and stakeholder actions. • Analyze historical pricing, product usage, account performance, and contractual terms to develop renewal recommendations. • Build financial models and renewal scenarios that clarify commercial tradeoffs and support data-driven decisions. • Partner on deal strategy and negotiation planning for large or complex renewals, providing analysis and a clear point of view to support commercial negotiations led by Account Executives. • Identify retention risks, expansion opportunities, and changes in user needs by combining feedback from Sales and Customer Success with account-level data. • Support accurate, timely quote and proposal development with account teams and cross-functional partners. • Build strong working relationships across Sales, Customer Success, Deal Pricing, Deal Strategy, and the technical and operational teams involved in the renewal lifecycle. • Report on renewal performance, risks, and recommendations through clear weekly, monthly, and quarterly updates. • Identify and implement scalable improvements to renewal workflows through tooling, automation, and the responsible use of AI-assisted solutions. • Contribute to a team culture grounded in ownership, integrity, intellectual honesty, and collaboration. Who you are We're looking for someone wh