Senior Customer Success Manager - DACH & North

Amplitude is the leading AI analytics platform, helping over 5,200 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. This role can be based in either Germany or the Netherlands Own the outcome, not just the relationship. Some of Europe’s biggest brands run on Amplitude. As a Senior Customer Success Manager, you make sure they get real results from it. You’ll own 15–20 Major Enterprise accounts across DACH, Benelux and the Nordics, and stay with each one from kickoff through renewal and expansion. You’ll join an established, close-knit EMEA team where people build careers. Many of them have grown into bigger roles here, and you can too. What you’ll do • Lead deployments end to end. Scope the work, build the plan, run kickoff, and coordinate internal and partner teams so every account hits its milestones. • Spot risk early and fix it. Use AI-powered health signals to catch adoption gaps and blockers before they affect timelines, renewals or results. • Grow adoption. Run hands-on working sessions, find new use cases, and show customers how new capabilities help them grow. • Tell the value story. Build success plans and executive business reviews that tie Amplitude usage to measurable business impact. • Drive revenue with your AE. Work together on renewals and expansion: coach champions, build the business case, and find the next opportunity. • Shape the product. Bring customer feedback back to Product so it influences what Amplitude builds next. • Raise the bar. Build playbooks, share what works, and help the team deliver at scale. What sets you apart • Commercial instinct. You understand how each customer makes money and connect Amplitude to the results that matter to them. • Prescriptive by default. You know what good looks like, push back on bad implementation patterns, and hold customers to their own success criteria. • Diagnostic mind. You see problems coming and find creative ways around them. • Comfortable with ambiguity. You figure things out on your own and come to every conversation with a point of view. • AI-first. AI is already part of how you work, and you’re always testing better ways to use it. What you bring • Proven Customer Success experience managing a portfolio of large Enterprise accounts • Experience with Enterprise deployments where change management and data governance were central • Clear commercial wins: customers you’ve retained and expanded • Strong communication and influencing skills, with exec presence • Solid project management skills and the drive to thrive in a fast-moving, independent role Our values: At Amplitude, our values guide how we show up for one another and for our customers: • Humility: We operate from a place of empathy and openness, seeking to understand many points of view. • Ownership: We take the initiative to solve problems that drive our shared company success. • Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. • Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. We care about the well-being of our team: We offer c