Manager, Outbound Account Executive - West Coast

Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Please note this role is based in British Columbia or Alberta. Lightspeed is looking for a Manager, Outbound Sales to join our growing North American team. The Manager, Outbound Sales will manage a team supporting the West Coast Territory. In this role, you will own a defined segment of outbound sales, leading a team of Account Executives and driving new customer acquisition across a targeted account base. Lightspeed’s Outbound team is in hyper-growth mode — our process has been refined and optimized, and now is the time to scale our reach with proven leaders at the helm. What you’ll be doing: Own Your Segment • Lead and manage a team of Account Executives responsible for the full sales cycle within a defined segment of North American accounts • Own segment-level pipeline, forecast accuracy, and monthly/quarterly MRR targets — taking full accountability from top-of-funnel through close • Manage overall pipeline health and drive consistent execution against activity, conversion, and revenue KPIs • Collaborate with SDR leadership to ensure a smooth, high-quality lead-to-deal handover process Develop Your Team • Hire, coach, and develop a high-performing team of Account Executives • Partner with enablement teams to design and deliver onboarding programs for new hires, ensuring reps are ramped and productive as quickly as possible • Drive ongoing skill development through rolling coaching, call reviews, pipeline inspection, and structured feedback loops • Identify individual performance gaps and implement targeted development plans to increase team output and rep tenure Optimize the Motion • Refine and optimize current sales processes, including all tools used to connect, demo, and close new customers • Work cross-functionally with Sales Ops, Marketing, Enablement, and Product to remove roadblocks, improve tooling, and streamline workflows • Collaborate with regional and functional leaders on developing and executing the outbound strategy playbook • Identify the best tools for list creation, outbound messaging, and deal execution And a little bit of… • Analyze sales forecasts, call volume, and pipeline health across the team and at the individual rep level • Create new strategies to grow revenue streams and expand the team’s addressable market • Ensure clear communication and handoff processes across the broader sales organization How you’ll know you’re winning: • Your team consistently meets or exceeds Net New MRR targets • New hires ramp on schedule and hit productivity benchmarks within expected timelines • Forecast accuracy is tight — projected scenarios reflect reality • Average deal MRR trends upward over time as segment targeting sharpens • Cross-functional partners consider you a go-to for process improvement and execution clarity What you bring: • Minimum 2 years of experience managing Account Executives in an outbound or full-cycle sales environment • Demonstrated ability to own a segment or territory from pipeline generation through close — with a strong sense of personal accountability for outcomes • Experience working cross-functionally to identify and resolve process gaps, improve tooling, and align stakeholders • Proven ability to onboard, coach, and develop sales reps at multiple stages — new hire, developing, and high performer • Proficiency with Salesforce, Outreach, or comparable sales engagement platforms • Tech-savvy, with the ability to help team members who are less so • Entrepreneurial and agile mindset with a bias toward action and comfort with ambiguity • Experience with Retail or Hospitality point-of-sale systems is an