Manager, Operations, Global Markets

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Operations, Global Markets The Manager, Global Markets Operations will partner with teams across the Global Markets organization, including regional leadership, business units, product, finance, marketing, and enabling functions, to drive execution of enterprise priorities and strengthen the effectiveness of the Global Markets operating model. The role focuses on improving business performance, enhancing governance, standardizing processes, increasing organizational transparency, and ensuring alignment across Mastercard's 200+ markets. Over the course of initiatives, the individual will gather and analyze information, identify operational challenges and opportunities, develop actionable recommendations, and support implementation in partnership with stakeholders across regions and functions. The Manager will help establish effective governance, performance management, and operating rhythms; coordinate cross-functional efforts; monitor progress against key objectives; and communicate insights and recommendations to Global Markets leadership. The role requires strong analytical, problem-solving, and stakeholder management skills, as well as the ability to drive execution in a complex, global environment. The team You will join a globally distributed strategy team spanning London, New York, and Dubai, working directly with Global Markets leadership Reporting to: Vice President, Operations, Global Markets Key responsibilities: - Translate Global Markets strategic priorities into clear execution plans, ownership, milestones, and measures of success. - Support business planning, performance management, and prioritization across Global Markets. - Develop and manage execution roadmaps, tracking progress, dependencies, ownership, and outcomes. - Lead cross-functional operational initiatives in partnership with regional, business, and functional teams. - Identify opportunities to simplify, standardize, and improve processes across Global Markets. - Establish and strengthen governance, operating rhythms, and escalation mechanisms that improve transparency and accountability. - Structure complex and ambiguous business challenges, identify root causes, and translate insights into practical actions. - Use qualitative and quantitative insights to identify operational challenges, performance gaps, and improvement opportunities. - Coordinate across regional and functional stakeholders to align priorities, manage dependencies, and maintain momentum against key initiatives. - Provide leadership with clear visibility into performance, progress, risks, decisions, and areas requiring intervention. Key Skills Required: - Bachelor’s degree required; advanced degree or MBA preferred. - Demonstrated experience in strategy & operations, business operations, transformation, program management, corporate strategy, management consulting, or a related field. - Demonstrated ability to lead complex, cross-functional initiatives from problem definition through execution. - Strong understanding of the payments industry and Mastercard’s business, or demonstrated ability to quickly develop relevant industry expertise. - Strong analytical and quantitative problem-solving skills, with the ability to translate data and insights into pr