Claims Process and Policy Professional

Become a part of our caring community   The Claims Process and Policy Professional 1 work assignments are often straightforward and of moderate complexity. The Claims Process and Policy Professional will receive inquiries around claims and policy issues from beneficiaries, providers, vendors, internal partners and external participation. You will research for accuracy and completeness regarding our TRICARE rules and regulations. Must have a good working knowledge of the rules and regulations and be able to work with other team members to get additional information. The Claims Process and Policy Professional will adapt to an integrated work environment to get the correct answers for our customers in order answer all inquiries fully and accurately. KEY ACCOUNTABILITIES 50% • Ensure appropriate identification of root cause through established intake process • Perform claims research to determine impact to reported issues • Identified improvement opportunities based on analysis performed • Increase knowledge to become a claims subject matter expert (SME) • Meet established expectations and achieve results 40% • Assist peer group on root cause identification and assist Claims SMEs on more complex issues • Attend required training to develop new skills around more complex topics. • Attend training opportunities to increase their knowledge in other areas that improve the claims processing area • Seek continued learning to understand how the TRICARE program and reimbursement methodologies impact their daily work 10% • Model and inspire integrity, meets commitment dates, and takes responsibility for their own actions This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description. The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives. Use your skills to make an impact   Required Qualifications • 3 years or more years of experience with TRICARE contract working with claims processing, provider research or administering the benefit • 3 years or more years of experience analyzing data for reports • Experience providing clear and concise written responses to customer inquiries • Excellent communication and presentation skills to include the ability to communicate and present technical details to senior and executive level leadership • Our Department of Defense Contract requires U.S. citizenship for this position • Successfully receive approval for government security clearance (Via National Background Investigation Services NBIS) • HGB is not authorized to do work in Puerto Rico per our government contract. We are not able to hire candidates that are currently living in Puerto Rico Preferred Qualifications • Bachelor's degree • Experience processing TRICARE claims • Experience with SQL Additional Information Work Style: Remote Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.   Travel: While this is a remote position, occasional trave