Recruiting Operations Specialist

ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do - Build and optimize scalable interviewing processes and AI-native workflows that drive efficiency, consistency, and a world-class candidate and hiring manager experience. - Analyze data and develop dashboards to give real-time visibility into interviewer training, capacity, and calibration—enabling data-driven decisions across hiring teams. - Partner closely with recruiters and hiring teams to identify operational bottlenecks, implement process improvements, and champion best practices across the full recruiting lifecycle. - Own the configuration, management, and ongoing optimization of recruiting tools, including our ATS (Ashby) and other automation or AI-based solutions used for sourcing, scheduling, and candidate engagement. - Lead enablement efforts for interviewers by building documentation, training materials, and resources that promote adoption of tools, process changes, and reporting standards. What you'll bring - 5+ years of experience in recruiting operations, program management, or related roles, ideally within high-growth tech environments. - Deep expertise in building and scaling recruiting processes, reporting frameworks, and tooling infrastructure. - Hands-on experience managing and customizing an ATS (experience with Ashby is a plus). - A passion for process improvement and operational excellence—you thrive on turning complexity into clarity. - Excellent collaboration and communication skills, with a track record of partnering closely with recruiting teams, hiring managers, and cross-functional stakeholders. - Comfort working in a fast-paced, ambiguous environment and adapting quickly to changing priorities. Even better... - Familiarity with tools that leverage AI to support sourcing, scheduling, and recruiting workflows. - Background in enablement or instructional design to support training and documentation efforts for recruiting teams. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our