EMEA Data Centre SOC Regional Operations Manager

Operational Leadership • Lead day-to-day SOC operations across EMEA, ensuring timely delivery of operational tasks, projects and regional priorities. • Establish and maintain consistent regional operating standards, service-delivery plans and governance routines. • Ensure SOC personnel have the tools, equipment, information, training and site documentation required to perform effectively. • Maintain a thorough understanding of each SOC’s role, operating model and contribution to effective monitoring, escalation and reporting. • Act as the regional operational lead and delegated escalation point in the SOC Director’s absence, within agreed authority levels. People Leadership and Capability • Lead, coach and develop EMEA SOC managers and supervisors, enabling them to build capable, accountable and high-performing teams. • Set clear performance and conduct expectations, hold regular one-to-one meetings, provide timely feedback and recognise achievement. • Maintain appropriate performance and development records and implement improvement plans where required. • Partner with local Securitas branches to recruit, onboard, train and retain suitably qualified SOC personnel. • Promote formal, informal and peer-to-peer recognition and foster an inclusive environment that values different perspectives. Compliance, Risk and Incident Management • Ensure compliance with applicable regulatory, industry, contractual, client and Securitas requirements across all EMEA SOCs. • Maintain audit readiness, conduct regular assurance reviews and oversee timely closure of corrective actions. • Ensure incidents are assessed, responded to, escalated and reported in accordance with agreed standards. • Identify operational and workplace risks, prioritise safety and support effective business continuity and resilience arrangements. • Maintain professional composure when engaging authorities, executives, colleagues or members of the public during urgent or high-pressure situations. Client and Stakeholder Management • Build trusted relationships with client leadership, local Securitas branches, the global SOC service team and other partners. • Align stakeholders on operational priorities, risks, decisions, service performance and corrective actions. • Hold regular service and staffing reviews with supporting branches to maintain agreed coverage and meet operational service-level agreements. • Represent the values, culture and professional standards of Securitas and the client in every interaction. Performance, Reporting and Continuous Improvement • Own regional performance against agreed KPIs, SLAs and service standards, using trend analysis to identify risks and opportunities. • Deliver accurate, timely operational data, insights and recommendations for monthly and quarterly business reviews. • Support informed decision-making through reliable reporting, clear escalation and evidence-based recommendations. • Lead continuous improvement in processes, technology, service delivery and new-site mobilisation. • Take accountability for regional outcomes and adapt priorities and resources to meet changing operational needs. Travel and Operational Flexibility • Work flexibly across EMEA and global time zones to support operational priorities and stakeholder collaboration. • Provide occasional out-of-hours support for critical incidents, urgent escalations and essential global meetings. • Travel regularly within EMEA and internationally for site visits, new-site launches, audits and other operational requirements. Key Success Measures • Achievement of agreed KPIs, SLAs and service-quality standards. • Strong audit and compliance performance, with timely closure of corrective actions. • Consistent incident-response quality, escalation di