Observability Engineering Manager

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an Observability Engineering Manager who will lead the development of the distributed tracing or service mesh products as part of our Observability group. Engineering managers at Canonical are always coders who are able to review and lead both architecture and code. They should also be astute judges of character, and comfortable setting expectations and holding colleagues accountable to them. We are building an observability stack that is easy to deploy and operate on Kubernetes. This is part of a broader initiative to deliver the world's best suite of open source tools, where we provide deep integration and automation for best-of-breed open source offerings that cover metrics, logging, telemetry, alerting, tracing and profiling. Our goal is to make observability tools integral and pervasive across software practices . Our implementation of Kubernetes operators is opinionated, resilient, and scalable, providing deep insights out of the box. The user experience is polished and seamless for the end-users, and its administrators will enjoy smooth, lightweight Day 1 and Day 2 operations. We are excited to be improving the state of the art for open-source observability. This is an exciting opportunity for a software engineer passionate about open source software, Linux, Kubernetes, and Observability. Build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, the growing international software company behind Ubuntu. As an Engineering Manager at Canonical, you must be technically strong, but your main responsibility is to run an effective team and develop the colleagues you manage. You will develop and review code as a leader, but know that the best way to improve the product is to ensure that the whole team is focused, productive and unblocked. You are expected to help them grow as engineers, do meaningful work, do it outstandingly well, find professional and personal satisfaction, and work well with colleagues and the community. You will also be expected to be a positive influence on culture, facilitate technical delivery, and regularly reflect with your team on strategy and execution. You will collaborate closely with other Engineering Managers, product managers, and architects, producing an engineering roadmap with ambitious and achievable goals. We expect Engineering Managers to be fluent in the programming language, architecture, and components that their team uses. Code reviews and architectural leadership are part of the job. The commitment to healthy engineering practices, documentation, quality and performance optimisation is as important, as is the requirement for fair and clear management, and the obligation to ensure a high-performing team. Location: This role can be home based in the EMEA or Americas regions. The role entails • Manage a distributed team of engineers and its observability portfolio • Organize and lead the team’s processes in order to help it achieve its objectives • Conduct one-on-one meetings with team members • Identify and measure te