Director, Sales & Operations Planning

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals . About the Role: We are seeking a strategic, process-driven Director of Sales & Operations Planning (S&OP) with a strong focus on operations planning, resource management, and labor modeling. This role owns the integrated planning function responsible for translating business strategy into executable operational plans that balance capacity and labor against service and cost targets. This is a highly visible leadership role, setting the operations planning strategy and partnering directly with senior leadership across the organization to shape network-wide decisions. Additionally this role will be responsible for evolving the department - partnering with cross functional teams to create newer and more accurate models that leverage industry best practices and expertise. You Will: • Own the Operations Planning Strategy: Set the vision and governance for the S&OP process, chairing the weekly S&OP meeting and driving alignment between demand signals and executable operations plans across the network. • Define the KPI framework and accountability structure that governs plan execution across sites and functions. • Fulfillment Capacity Strategy: Own medium- to long-range capacity planning across the network, setting the strategy for personnel, equipment, and material capabilities, and making the call on when network routing or footprint changes are needed. • Labor & Resource Planning Leadership: • Own the translation of volume plans into required hours by role and process path, and the labor models that drive it. • Serve as the primary executive partner to HR, Finance, and Operations leadership in aligning staffing strategy with operational demand across the network. • Develop and recommend the long-range workforce strategy by anticipating volume trends, seasonal spikes, and the labor impact of strategic initiatives. • Provide recommendations on cross-training, temporary staffing, and overtime strategy based on network-wide capacity constraints. • Operational Scenario Modeling: Direct scenario planning to simulate the impact of volume changes, labor availability, or supply disruptions, and translate the results into leadership recommendations and contingency plans. • Cross-Functional & Executive Alignment: Serve as the primary point of accountability across compounding, dispense and fulfillment, planning, and finance to ensure operational readiness, resolving cross-functional trade-offs and escalations. • Process Optimization: Set the roadmap for continuous improvement in planning processes and models, driving initiatives that improve modeling accuracy, increase efficiency or increase visibility. • Performance Management & Reporting: Own the dashboard and KPI strategy for plan adherence, resource utilization, labor efficiency, and production performance, and use it to drive decisions at the leadership level. • Executive Communication & Influenc